Cyber Defence & Response. | Softcat
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Cyber Defence & Response

Most managed security services forward alerts to internal teams. Softcat MXDR analysts detect threats, investigate them, and take containment actions on the customer's behalf. The service is Microsoft-verified, UK-based, and runs around the clock.

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Removing the security operations burden

Staffing a 24/7 security operation

UK-based SOC providing around-the-clock coverage. No recruitment, training, or retention burden for the organisation.

Microsoft security tools underutilised

Microsoft-verified MXDR that activates and operates Sentinel, Defender XDR, and Entra ID. Validated by Microsoft engineering.

Alert fatigue across noisy environments

Analyst-led investigation that correlates signals across environments, reduces noise, provides context, and then takes action.

Detection without response

MXDR with active response. Threats are investigated, contained, and remediated rather than reported.

What Cyber Defence & Response enables

 

Softcat's DEX intelligence service monitors device performance, application responsiveness, and user sentiment in real time.

Outcomes 

  • 24/7 threat detection, investigation, and active response across the Microsoft security estate.
  • Full activation and operation of Microsoft Sentinel, Defender XDR, and Entra ID.
  • Reduced mean time to detect and respond through analyst-led investigation and containment.
  • Operational security protection without building or staffing an internal SOC.
  • Microsoft-verified one-hour SLA benchmarks for detection and response.
  • Clear, contextualised threat reporting for security leadership and the board.
  • Cross-link to active incident response when events exceed SOC containment.

What's next on the Microsoft roadmap

The Microsoft security toolset continues to expand. Verified status keeps Softcat aligned with that roadmap. Copilot for Security and emerging Microsoft data and AI signals are direction of travel, not current offers. New capabilities come into operational scope as Softcat productises them.

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Credentials

Verified by independent bodies and vendor programmes

1

Microsoft MXDR Verified

Verified by Microsoft engineering in October 2024. Validated across Sentinel, Defender XDR, and Entra ID.

2

MISA Membership

Microsoft Intelligent Security Association member since April 2024. Integrated with the Microsoft security ecosystem.

3

Four Microsoft Security Designations

Cloud Security, Identity and Access Management, Data Security, and Threat Protection. Four named designations awarded by Microsoft.

4

UK-Based SOC

Specialist security analysts based in the UK, not outsourced or offshored. Analysts operate at 60% capacity to ensure availability for priority incidents.

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