No in-house forensic or containment specialists
Specialist incident responders provide forensics, containment, and recovery support during active events.
Incident readiness and response
Incident response with your environment already understood.
When incidents exceed internal capacity
Slow response amplifies damage during the critical first hours
Operational response capability with an established relationship and context of the environment. Reduces time to containment.
Regulatory requirements for documented incident handling and evidence preservation
Structured evidence handling, chain of custody, and regulatory reporting support.
No pre-agreed terms for crisis support
Established relationships and pre-agreed engagement models, with operational familiarity of the environment already in place.
Recovery extends beyond cyber into infrastructure rebuild
Full-spectrum recovery drawing on Softcat's wider technology capabilities. Hardware sourcing, platform rebuild, and environment restoration sit inside the same business.
With Softcat Incident Readiness & Response
Outcomes
- Rapid containment and investigation during active security incidents.
- Forensic evidence collection and chain of custody preservation for legal and regulatory purposes.
- Coordinated recovery support that restores normal operations.
- Full-spectrum recovery when incidents demand infrastructure rebuild beyond cyber response.
- Post-incident reporting with findings and lessons learned for continuous improvement.
- Pre-established relationship that avoids crisis-mode procurement.
Credentials
Operational capability backed by verified credentials and the wider Softcat technology business.
1
Microsoft MXDR Verified
The same UK-based SOC that runs Microsoft-verified MXDR coordinates active incident response.
2
Full Technology Business Recovery
When recovery demands infrastructure rebuild, Softcat mobilises hardware sourcing, platform restoration, and environment recovery alongside the security response.
3
NHS SBS Framework
Approved supplier across all three lots of the NHS Shared Business Services Cyber Security Framework. One of only seven approved providers.
Technology partnerships
Softcat works with security vendors across the market. Recommendations are based on what fits the environment, not a restricted product set.
Who is this for
CIOs and IT Directors
CISOs and IT Directors needing specialist response capability beyond internal resources.
Organisations under regulatory obligations
Organisations under regulatory obligations for incident handling and evidence preservation.
Security teams
Security teams seeking to complement Cyber Defence & Response with deeper forensic and recovery support.
Risk leaders
Risk leaders wanting pre-agreed incident response terms rather than crisis-mode engagement.