No in-house forensic or containment specialists
Specialist incident responders provide forensics, containment, and recovery support during active events.
Incident readiness and response
Active forensic investigation, containment, and recovery during live security events. Softcat specialists work alongside internal teams when incidents exceed in-house capacity. When recovery extends to infrastructure rebuild, the wider Softcat business mobilises hardware and platform restoration alongside the security team.
When incidents exceed internal capacity
Slow response amplifies damage during the critical first hours
Operational response capability with an established relationship and context of the environment. Reduces time to containment.
Regulatory requirements for documented incident handling and evidence preservation
Structured evidence handling, chain of custody, and regulatory reporting support.
No pre-agreed terms for crisis support
Established relationships and pre-agreed engagement models, with operational familiarity of the environment already in place.
Recovery extends beyond cyber into infrastructure rebuild
Full-spectrum recovery drawing on Softcat's wider technology capabilities. Hardware sourcing, platform rebuild, and environment restoration sit inside the same business.
With Softcat Incident Readiness & Response
Outcomes
- Rapid containment and investigation during active security incidents.
- Forensic evidence collection and chain of custody preservation for legal and regulatory purposes.
- Coordinated recovery support that restores normal operations.
- Full-spectrum recovery when incidents demand infrastructure rebuild beyond cyber response.
- Post-incident reporting with findings and lessons learned for continuous improvement.
- Pre-established relationship that avoids crisis-mode procurement.
How it connects to Cyber Defence & Response
The two services work as a connected pair. Cyber Defence & Response detects and contains threats around the clock. Incident Readiness & Response investigates and recovers when events exceed what the SOC can contain alone. Organisations that combine both reduce the likelihood and the impact of significant security events.
Credentials
Operational capability backed by verified credentials and the wider Softcat technology business.
CISOs and IT Directors needing specialist response capability beyond internal resources
Organisations under regulatory obligations for incident handling and evidence preservation
Security teams seeking to complement Cyber Defence & Response with deeper forensic and recovery support.
Risk leaders wanting pre-agreed incident response terms rather than crisis-mode engagement.