What personal data do we hold on you?
How do you use my personal data?
Getting in touch and account management
Marketing and promotions
What's our lawful basis for processing data?
Phone and email communications from Softcat
Do you share my information with other organisations?
How long will you keep my information?
We will hold information for a s long as required based on your engagement with us. Where we retain information we will always consider the points below.
- We hold your information for as long as required to do the activities in this notice
- We think about what type of information it is, how sensitive it might be and any legal requirements
- We always think about the potential risk from anyone using or sharing this information without permission
What are my rights?
The right to be informed
You have a right to knowledge on what data we hold and how your data is used, this policy sets that out.
The right to update your data
We should make reasonable efforts to keep your data up to date and enable you to easily rectify any incorrect personal data we hold on you.
The right to know what data we hold on you
This is called right to access and it allows you to ask for full details of the information we hold on you.
If you'd like to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact firstname.lastname@example.org.
It is possible to obtain a copy of the information that we hold on you.
The right to request your information is deleted
This is know as the right to erasure, alsow known as "the right to be forgotten" and means you can request your data is deleted.
Sometimes we can delete your information but other times it's just not possible, like if the law prohibits us from doing so. If you would like to requested the deletion of your data please speak with HR or contact email@example.com to discuss further.
The right to request your information is not used
This is known as the right to object and is your right to tell us to stop using your personal data.
If you're not a current customer and no longer wish to hear from our team you can request to be added to our "Do Not Contact" list either through informing our staff or emailing firstname.lastname@example.org. We'll retain your name, employer, email address and telephone to ensure you are not contacted or added into our system again.
The right to object also allows you to object to automated individual decision making, this may impact your ability to benefit from some servies. If you are concerned about the use of automated decision making in Softcat you can contact email@example.com
Requesting your information is transferred
This is called the right to data portability. If you have a need for us to transfer some of your information and your usual contacts are unable to assist please contact firstname.lastname@example.org
The right to lodge a complaint with the ICO
If you have any concerns about our processing of your personal data, you can contact us through email@example.com.
Alternatively, or if you feel we have not resolved your concern, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
If you live in a country or territory located in the European Union (EU) or European Economic Area (EEA), you can complain to your national data protection regulator. You can find contact details of national data protection regulators in the EU and EEA, please refer to the European Data Protection Board website.
Data transfer to third countries
Cookies and tracking pixels
Who can I contact?
This is the website of Softcat Plc a company registered in England and Wales under company number 02174990 whose registered office is at Softcat plc, Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1LW, United Kingdom and with a registered branches in:
- Ireland at, Softcat, No.2 Harbour square, Dun Laoghaire, Co. Dublin, A96 DA02
- Singapore at, Level 49, One Raffles Quay, North Tower, Singapore, 048583
- Netherlands at, Radarweg 29, 1043 NX, Amsterdam, The Netherlands
- United States at, Softcat, 4800 Hampden Ln, STE 200, Bethesda, MD 20814-2934
Notification of changes