Your Challenges

In 2011 we undertook our fifth annual Customer Satisfaction Survey and polled over 1200 of our customers to find out what you thought of us and better understand what your priorities were for the year ahead.

The following reveals the response to naming your Top Five priorities.

Interesting Conclusions

The Top 5 priorities remain unchanged on 2010 although there is significant movement outside of this list.

This year’s big riser, unsurprisingly, was cloud computing, which leapt from 11th place in last year’s survey to 6th place in 2011. The other rapid riser is centralised computing/virtual desktop, perhaps indicating a change of strategy tied into PC refresh associated with Windows 7 migration.

Equally, whilst a broad category 'Business Continuity/Disaster Recovery' seems here to stay as a regular Top Five priority having appeared in the list for the last five years. This perhaps reflects the trend for evolution in this area as content types grow and new collaboration tools become mainstream putting further emphasis on safeguarding data.

Softcat retired the ‘Windows 2008 migration’ option from the survey this year, and introduced a ‘consumerisation of IT’ option, which attempts to encapsulate the emerging ‘bring your own device’ trend.  Whilst embryonic it will be interesting to see how important this becomes over the next 12 months.