Spotlight Support Services
Support Services
Responsive, reliable and expert technical support to keep your systems and your business running.
Speak to us
Support services
Whether you're challenged with monitoring and managing agreements, or chasing a resolution for a piece of technology that's gone wrong, our focus is to help you get things back up and running smoothly.
People
Making our team a part of yours
With a lack of resource and skillsets prevalent across many businesses alike, our Support Services focus on giving you the people power required to propel your business forward.
Non-technical:
We fix the frustrating and generally disruptive challenges and help people get over issues with using software or devices.On-site support:
Our on-site support can be tailored to your needs, whether it be for scheduled days, specific projects or even full-time contracting.1st/2nd line services:
We offer full 1st line support based on bespoke solutions that can include 2nd line specialist knowledge, so your personnel get responsive and effective assistance day in, day out via phone, email or portal, delivered through our extensive partner network.
Technology
Softcat ensures that your technology continues to work seamlessly
Technology is on the most-part reliable, but once in a blue moon, things do go wrong. Our Technology Support Services are there to enable you to get back up and running, quickly and efficiently.
Technical:
Our support experts quickly assess issues with complex hardware software, coming up with the best and quickest way to resolution.Hardware repair:
The Softcat Support team can troubleshoot hardware issues. If the problem cannot be resolved remotely, an engineer will be sent to site.Break-fix for end-user and print devices:
Whether a device is on-site or at the home of a remote worker, Support Services will get an engineer to take care of it, so staff remain productive wherever they are.
Commercials
Softcat improve processes to save time and money
When things go wrong, we fix them fast. But we also tackle their underlying causes, so your problems don’t keep recuring, as part of an efficient and user-friendly service.
Support consolidation:
We can save you time and money on handling multiple support contracts by analysing the current situation and highlighting where consolidation would work well.Support contact:
With one email and one contact number, you have a single point of contact for any support needs, getting you back up and running as quickly as possible.Roadmap support:
To help reduce support cases, the Services team will implement a continuous service improvement process to lower repeat support tickets and help develop a strategy to map hardware lifecycles versus support, to maximise the life of assets and ensure coverage is complete.
Explore our other service towers
- Architecture Services
Solving your technical problems and achieving tangible outcomes
- Implementation Services
Create and configure technology solutions that inspire change from day one
- Support Services
Responsive, reliable and expert technical support to keep your systems and your business running
- Managed Services
Getting the maximum out of every IT investment
Speak to our support services team today
Interested in learning more about Softcat's IT services? Complete the form to find out more information on how Softcat's expertise can help your organisation optimise its IT infrastructure and enhance overall business efficiency.