PEOPLE

Making our team a part of yours

With a lack of resource and skillsets prevalent across many businesses alike, our Support Services focus on giving you the people power required to propel your business forward.

Non-technical:

We fix the frustrating and generally disruptive challenges and help people get over issues with using software or devices.

On-site support:

Our on-site support can be tailored to your needs, whether it be for scheduled days, specific projects or even full-time contracting.

1st/2nd line services:

We offer full 1st line support based on bespoke solutions that can include 2nd line specialist knowledge, so your personnel get responsive and effective assistance day in, day out via phone, email or portal, delivered through our extensive partner network.

COMMERCIALS

Softcat improve processes to save time and money

When things go wrong, we fix them fast. But we also tackle their underlying causes, so your problems don’t keep recuring, as part of an efficient and user-friendly service.

Support consolidation:

We can save you time and money on handling multiple support contracts by analysing the current situation and highlighting where consolidation would work well.

Support contact:

With one email and one contact number, you have a single point of contact for any support needs, getting you back up and running as quickly as possible.

Roadmap support:

To help reduce support cases, the Services team will implement a continuous service improvement process to lower repeat support tickets and help develop a strategy to map hardware lifecycles versus support, to maximise the life of assets and ensure coverage is complete.