Better digital experiences for people and customers :: Softcat
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Connect people, customers, and the work that matters

Internal collaboration and customer-facing communication should work as one model. We help you make that real.

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What collaboration delivers

We help you modernise how people communicate, collaborate, and engage. That spans employees, customers, and partners. Unified platforms replace fragmented tools. AI-powered contact centres improve customer service. Smart offices reduce friction.

Platform consolidation

We help you consolidate to a single unified communications platform. Fragmented tools give way to one consistent toolset. Duplicate licences disappear. Users stop context-switching between interfaces.

Cloud telephony

Cloud telephony replaces capital-intensive PBX and ISDN lines. Calling integrates directly with the collaboration platform. Specialist support skills are no longer required.

Contact centre modernisation

AI overlay platforms add agentic capabilities to existing contact centres. You modernise the experience without replacing the infrastructure.

Hybrid meeting rooms

Cloud meeting room systems with intelligent cameras give remote participants an equal voice. Standardised room hardware keeps the experience consistent across sites.

Smart offices

Workplace sensors, digital signage, and meeting room AI give offices the data to run better. Room booking, occupancy, and energy use become visible and manageable.

Why digital experience matters

Collaboration connects how people work together internally with how the organisation serves customers externally. When the two run as one model, costs go down, experience improves, and AI investments pay back faster.

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Where collaboration drives value

Collaboration delivers all three workspace outcomes. Costs go down as platforms consolidate. Experience improves as hybrid equity becomes real. Innovation accelerates as AI takes routine work off agents and meeting attendees.

Reduce TCO with collaboration

Consolidation removes duplicate licence spend. Cloud telephony replaces PBX. AI cuts cost per contact centre interaction. Standardised rooms reduce support overhead.

Improve experience with collaboration

Intelligent rooms give remote participants an equal voice. AI contact centres route customers to the right person first time. Agents get context. Customers get faster resolutions.

Accelerate transformation with collaboration

Generative AI summarises meetings and drafts follow-ups. Agentic AI handles routine contact centre enquiries. AI overlay platforms add value to existing systems.

Our workspace operations partner network

We have strong relationships with industry-leading workspace providers, and we’re trusted partners for some of the biggest names in tech.

Make ITSM a business intelligence platform

We help with ELP review for immediate cost control, and ITSM Platform and Data Model Assessment for operating model change. Both can run in parallel. The right platform helps. The right foundation transforms.

  • Achieve your business and workspace goals.
  • Enhance your operations' efficiency and effectiveness.
  • Ensure your employees stay productive, effective and happy with new technology.