Platform modernisation
Modern service management platforms with native AI give strong foundations. Configurable platforms replace brittle customisations and unlock continuous capability.
Accelerate workspace transformation
New capabilities arrive all the time. We help you adopt the ones that matter, in the right order, so each step pays back.
What ITSM at Softcat delivers
We help you optimise how IT and the wider business deliver services. The goal is more value from existing ITSM investments and a foundation that can support modern automation, agentic AI, and Enterprise Service Management.
Healthy data model
AI on a broken data model produces unpredictable automation. We optimise data structures across CMDB, asset records, and business systems so automation delivers real value.
Asset and licensing intelligence
Asset and licensing intelligence tools give visibility across hardware, software, and SaaS. Effective Licence Position reviews release immediate Microsoft 365 savings. Audit surprises stop.
Agentic AI workflows
Agentic AI takes routine work away from service desks. Systems coordinate across HR, procurement, and IT. Staff focus on meaningful, high-value work that machines cannot do.
FinOps and SaaS management
FinOps and SaaS management platforms give visibility, insight, and control over cloud spend and SaaS subscriptions. Forgotten resources and shadow IT come into the light.
Where ITSM drives value
ITSM delivers against all three workspace outcomes. Cost falls as automation handles routine work. Experience improves as proactive support catches issues early. Innovation accelerates as agentic AI runs on a healthy foundation.
Reduce TCO with ITSM
Agentic AI removes routine work. An Effective Licence Position review delivers first-year Microsoft 365 savings. FinOps controls cloud spend. Asset intelligence prevents compliance surprises.
Improve experience with ITSM
Self-service respects users' time. AI gives agents context at the point of interaction. Monitoring catches issues before users notice. Service desk shifts from a hurdle to a partner.
Accelerate transformation with ITSM
Agentic AI handles complex workflows automatically. A healthy data model unlocks real value from AI. ESM extends the platform beyond IT into HR, legal, and facilities.
Our workspace operations partner network
We have strong relationships with industry-leading workspace providers, and we’re trusted partners for some of the biggest names in tech.
Provide an effective IT service
Is your IT team equipped to provide exceptional service and unlock productivity for your internal customers?
Workspace is the most visible measure of IT success