Accelerate workspace transformation :: Softcat
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Service management that powers the business

Modern service and asset management is the data and automation engine that connects IT, HR, finance, and operations.

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What ITSM at Softcat delivers

We help you optimise how IT and the wider business deliver services. The goal is more value from existing ITSM investments and a foundation that can support modern automation, agentic AI, and Enterprise Service Management.

Platform modernisation

Modern service management platforms with native AI give strong foundations. Configurable platforms replace brittle customisations and unlock continuous capability.

Healthy data model

AI on a broken data model produces unpredictable automation. We optimise data structures across CMDB, asset records, and business systems so automation delivers real value.

Asset and licensing intelligence

Asset and licensing intelligence tools give visibility across hardware, software, and SaaS. Effective Licence Position reviews release immediate Microsoft 365 savings. Audit surprises stop.

Agentic AI workflows

Agentic AI takes routine work away from service desks. Systems coordinate across HR, procurement, and IT. Staff focus on meaningful, high-value work that machines cannot do.

FinOps and SaaS management

FinOps and SaaS management platforms give visibility, insight, and control over cloud spend and SaaS subscriptions. Forgotten resources and shadow IT come into the light.

Workspace is the most visible measure of IT success

Many organisations remain stuck on step one of their modern workspace journey. They moved to cloud platforms but kept legacy management practices.

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Where ITSM drives value

ITSM delivers against all three workspace outcomes. Cost falls as automation handles routine work. Experience improves as proactive support catches issues early. Innovation accelerates as agentic AI runs on a healthy foundation.

Reduce TCO with ITSM

Agentic AI removes routine work. An Effective Licence Position review delivers first-year Microsoft 365 savings. FinOps controls cloud spend. Asset intelligence prevents compliance surprises.

Improve experience with ITSM

Self-service respects users' time. AI gives agents context at the point of interaction. Monitoring catches issues before users notice. Service desk shifts from a hurdle to a partner.

Accelerate transformation with ITSM

Agentic AI handles complex workflows automatically. A healthy data model unlocks real value from AI. ESM extends the platform beyond IT into HR, legal, and facilities.

Our workspace operations partner network

We have strong relationships with industry-leading workspace providers, and we’re trusted partners for some of the biggest names in tech.

Make ITSM a business intelligence platform

We help with ELP review for immediate cost control, and ITSM Platform and Data Model Assessment for operating model change. Both can run in parallel. The right platform helps. The right foundation transforms.

  • Achieve your business and workspace goals.
  • Enhance your operations' efficiency and effectiveness.
  • Ensure your employees stay productive, effective and happy with new technology.