Run more efficient and effective IT operations | Softcat
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Operational excellence in IT

Organisations increasingly rely on IT tools and systems to achieve their goals. We help you understand what you have now, how it’s performing and how much it costs. And we suggest ways to become more efficient and effective.
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Provide an effective IT service

Is your IT team equipped to provide exceptional service and unlock productivity for your internal customers?

Speak to our Workspace experts
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Workspace - Operational Excellence

Reduce service desk tickets

We can use our Digital Employee Experience (DEX) services to analyse problem areas, then suggest solutions. With this full view of your IT estate, you can address potential issues before they cause disruption.

Provide a seamless joiners, movers and leavers (JML) experience

We offer solutions to automate the JML process, reduce IT workload, and minimise errors. Our MDL service ensures timely device delivery, and our SaaS Intelligence Service manages cloud identities.

Implement enterprise service management (ERM)

ESM tools enhance services beyond IT, like HR, legal, and marketing. They provide real-time insights, AI-driven responses, and customizable workflows. We can evaluate and improve your current approach.

Use a CMBD to achieve a single source of truth

We can help you find and implement a suitable CMDB, so you can make informed decisions about how to run your services better.

Get the most from your IT investments

Is your IT infrastructure at risk of becoming ineffective, inefficient or unsecure?

Consolidated technologies

We can recommend suitable tools and workspace solutions that pinpoint your underused hardware, software and cloud assets. 

 

Manage your software effectively

Our Licence Baseline and Optimisation service helps you understand your current licence position, so you can save costs and get more from your investments. 

 

Realise the benefits of cloud

We can assess your existing setup, recommend opportunities to modernise and guide you in taking advantage of new cloud features.

 

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Our workspace operations partner network

We have strong relationships with industry-leading workspace providers, and we’re trusted partners for some of the biggest names in tech.

Kieron Newsham new

There are two main reasons why we chose to work with Softcat, sectoral knowledge and technical expertise. Its long track record of working with businesses like ours helps breed confidence that what they recommend is based on real-world examples of successful project implementations.

Kris Fry

Infrastructure and Operations Manager

Read more

Strengthen the IT brand

Is your IT service enabling employees to consistently access the tools and systems they need?

Speak to our Workspace experts
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Use employee sentiment to improve your service

DEX tools capture valuable data but they don’t reveal employees’ views about IT. Our Voice of the User (VotU) service gathers that feedback through workshops, stakeholder interviews and surveys.

Manage a successful service desk

We can tailor support services that ease the burden on your teams while giving your users an excellent service.

Provide better remote support

We can identify remote support tools that allow your teams to do this quickly and securely. Our DEX tools also allow you to predict and resolve issues proactively.

Report accurately on sustainability

We can extract data from your hardware and the cloud to give you an accurate picture of your energy usage. We can then suggest ways to monitor, manage and reduce it.

Workspace Operations Spotlight Services


Chat to a Workspace expert

Fill in this form and we’ll be in touch to help you:

  • Achieve your business and workspace goals.
  • Enhance your operations' efficiency and effectiveness.
  • Ensure your employees stay productive, effective and happy with new technology.