What other services complement this service?
DEX intelligence service
Better end-user experience, clear visibilty, and smarter decisions for hybrid workforces.
Gain clear visibility across your end‑user estate
Softcat's DEX intelligence service gives you a clearer veiw of your end-user estate. The DEX agent collects performance data across devices, peripherals, applications, and networking. Our in-house DEX analysts turn that data into actionable insights.
Theses are shared through monthly reports and workshops.Together, we work to improve the end-user experience, acceolerate remediation, and support smarter purchasing decisions.
Complete visibility into end-user device performance across your estate
Clear, evidence-based insight into the real end-user experience
Faster ticket resolution through accurate first-time diagnosis
Data-driven device purchasing that cuts unnecessary spend
How does this service work?
Softcat's DEX intelligence service monitors device performance, application responsiveness, and user sentiment in real time.
What's included:
- Monthly reporting that highlights the biggest improvement opportunites
- Monthly workshops to review reports, tracks actions, and agree next steps
- Custom dashboards built or adapted by the DEX team to show the most relevant data
- Hands - on platform training delivered by the DEX team, with supporting materials
- Alerts and remediations through continued collaboration to identify repeat incidents
Get in touch with one of our experts today
- Complete visibility into end-user device performance across your estate
- Clear, evidence-based insight into the real end-user experience
- Faster ticket resolution through accurate first-time diagnosis
- Data-driven device purchasing that cuts unnecessary spend