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Drive Business Transformation with ServiceNow and Softcat

As a ServiceNow Premier Partner, Softcat helps customers bring AI, Data, and Workflows together on one platform, helping to drive efficiency, automate processes, and accelerate business transformation.

ServiceNow

Why Softcat and ServiceNow

ServiceNow Elite Partner

22 Certified Presales Experts

23 Certified Sales Professionals

Growth Vendor of the year 2025

Softcat and ServiceNow Partnership

Softcat’s partnership with ServiceNow is crucial for organisations looking to drive digital transformation through streamlined workflows, AI, and data integration.

 

As a premier partner, Softcat offers unparalleled expertise, with a dedicated team of accredited sales professionals and pre-sales resources ready to support businesses at every step of their journey. ServiceNow’s powerful platform unifies AI, data, and workflows on a single interface, helping companies automate processes, boost productivity, and accelerate innovation.

By combining Softcat’s deep technical knowledge with ServiceNow’s cutting-edge technology, businesses can unlock new levels of efficiency and agility.

With a proven track record of success, Softcat and ServiceNow help organisations optimise their operations and achieve lasting results. The partnership delivers tailored solutions that align with specific business goals, ensuring smooth adoption and seamless integration across industries. Softcat’s accredited professionals, with their deep understanding of ServiceNow’s capabilities, provide the support necessary to harness the full potential of the platform.

In addition, Softcat has a network of dedicated ServiceNow partners, working collaboratively to accelerate adoption, drive business value, and ensure businesses realise the full benefits of business transformation with ServiceNow.

Key Solutions

Technology
Workflows

ServiceNow’s Technology Workflows offers a suite of powerful products, including IT Service Management, IT Operations Management, IT Asset Management, and Strategic Portfolio Management, just to name a few.

All of these key areas help to drive efficiency, streamline processes, and improve visibility across an organisation’s technology infrastructure.

Customer
Workflows

Exceed expectations for speed and convenience with AI-driven self-service and agent productivity tools. Automate processes across departments and reduce the cost to serve.

ServiceNow's Customer Workflows offer a seamless platform for enhancing customer experiences and streamlining service delivery. These workflows help businesses manage customer interactions and improve operational efficiency across various touchpoints.

Finance and Supply Chain Workflows

Create a centralised workspace to simplify finance and supply chain work. Automate what is manual, replace what is ineffective and reduce technical debt to zero.

ServiceNow's Finance and Supply Chain Workflows help organisations optimise financial and supply chain operations by automating tasks and improving visibility across processes. These workflows enable efficient management of procurement, payments, and supplier relationships.

Employee Workflows

Supercharge employee productivity and satisfaction with AI-driven self-service across any journey. Foster career growth and smarter talent decisions to spur growth.

ServiceNow's Employee Workflows provide a seamless, automated experience for managing HR and workplace services, helping organizations streamline employee-related processes.

Security and Risk

Minimise the risk, impact and cost of securing your business. Preserve your security and risk posture against threats while adding new services, AI and technologies.

ServiceNow's Security and Risk solutions help organisations proactively manage and mitigate risks, ensuring robust security and compliance across the enterprise.

“Softcat’s customer-centric approach, expansive presence, and shared vision for success make them a natural choice as a focused resale partner for ServiceNow. Their commitment to delivering value aligns perfectly with our expansive platform, which addresses nearly all their five major IT priorities—from AI and Automation to Security and Digital Transformation. Together, we are helping customers unlock efficiencies, drive innovation, and achieve their business goals faster than ever.”

- David Boyle, VP - Resell, Global Partnerships & Channels - ServiceNow 

David Boyle

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