Explore your AI challenge with Softcat expertise
Get practical guidance on your AI challenge with Softcat’s AI Centre of Excellence and discover the next right step.
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Turn AI ambition into business outcomes
Every AI journey is different. Whether you are setting priorities, strengthening data foundations, modernising infrastructure or trying to prove value from existing investments, the next right step depends on where you are today.
Backed by Softcat’s technology expertise, our AI Assistant helps you find the guidance and support you need to move forward.
Explore specialist services, workshops and assessments across strategy, data, infrastructure, governance and adoption. Build the right environment to scale AI efficiently, while balancing performance, cost, control and compliance.
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Explore by challenge area
Explore common AI challenges
Our AI Assistant will provide clarity and connect you to relevant insights, services, workshops, assessments and specialist support.
Strategy & data
Set the right foundations for AI, get your data ready and prove the return on your investment.
Platforms & Infrastructure
Build the right environment to scale AI efficiently, balancing performance, cost, control and compliance.
Security & Governance
Adopt AI with confidence, with the right security, privacy and governance controls in place.
People & Adoption
Help your people get real value from AI tools, with the skills and support to use them well.
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Bring AI to life - transforming data into insight, foresight and value
Turn AI ideas into measurable business value.
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Integrate your data: Trust. Value. Connect
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Data Risk Assessment
Identify data risks that could impact AI readiness and trusted decision-making.
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Architecture Discovery Workshop
Define your technology roadmap and prepare for business change.
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ITSM Discovery Workshop
Identify opportunities to improve IT services through AI and automation.
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Softcat summit 2026
Explore the trends shaping AI, data and business transformation.
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Agentic AI for Network Operations
Discover how AI can simplify network operations and improve productivity.
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Smart Content & Apps: Secure. Smart. Scalable
Learn how AI and automation can transform content, applications and workflows.
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Internal Services & Partner Engagement
Build the strategy, ownership and roadmap needed to scale AI successfully.
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AI Governance Workshop
Build the foundations for responsible and compliant AI adoption.
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Bring AI to Life: From idea to production
Turn AI ideas into practical solutions that deliver measurable business value
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What Copilot Cowork Really Means for Your Business
Learn how Copilot is evolving from assistant to autonomous agent.
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Copilot Helps Softcat Chart Course to Improved Procurement
See how Softcat used Copilot to transform procurement processes.
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Network Rail: AI-Powered Knowledge Management
See how AI can deliver measurable business value at scale.
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Everything Data
Learn how trusted data foundations support successful AI adoption.
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Agent & Artificial Intelligence Consultancy
Expert guidance to help identify, design and scale AI use cases.
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Data Management Consultancy
Improve data quality, governance and control to support AI and analytics.
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Income Analytics: AWS Data Platform for Scalable Growth
See how Income Analytics modernised its data platform with AWS.
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Unstructured Data Consultation
Build an AI-ready data foundation by improving data quality and governance.
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Key Technology Insights from 2025
Explore key insights and trends shaping AI, data and technology adoption.
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Data & AI Strategy Consultancy
Create a clear roadmap for AI and data transformation.
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Copilot Technical Readiness Assessment
Assess your readiness for successful Microsoft Copilot adoption.
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Architecture Services Discovery Workshop
Define your goals, requirements and approach to AI and technology adoption.
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Observability Gap Analysis
Gain a clearer understanding of visibility gaps across your IT and AI estate.
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Infrastructure Capacity in the AI Era
Learn how to prepare infrastructure for growing AI workload demands.
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HPE CIC Showcase: Building AI-Ready Infrastructure
Learn how modern infrastructure can support scalable AI workloads.
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Cisco Executive Briefing Centre (EBC)
Learn how modern networks can support AI-ready infrastructure.
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Wireless First Connectivity for Your Business
Learn how modern connectivity supports reliable, scalable foundations for AI and cloud adoption.
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IT Observability Workshops
Learn how observability helps simplify operations and improve performance.
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AI Data Centre of the Future
Explore the infrastructure foundations required to support AI workloads securely, efficiently and at scale.
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Networking for AI
Learn why networking is critical to building scalable AI infrastructure.
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Observability Specialist Workshop
Discover how observability improves visibility, performance and efficiency.
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Emerald Publishing: Scalable Azure Data Platform for Innovation
See how Emerald Publishing modernised its data platform with Azure.
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AI Security Workshop
Gain visibility into AI usage and strengthen organisational oversight.
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NetSec Specialist Workshop
Discover how AI can automate network operations and improve efficiency.
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DEX Market Review
Improve productivity through better employee insights.
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The Road to IT Innovation with HPE
Discover how modern infrastructure can support innovation, performance and future growth.
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AI Platform Strategy
Explore the best approach for deploying and scaling AI across your organisation.
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Unlocking AI with the Power of Private Cloud
Explore how private cloud can support secure, scalable and high-performance AI adoption.
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NVIDIA and OEM Workshops
Learn how the right AI platforms can support AI adoption at scale.
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Unstructured Data Consultation
Review and modernise fragmented data storage environments to reduce silos and improve connectivity across systems.
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AI Platform Strategy Workshop
Determine the best environment for your AI workloads and business goals.
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Hybrid Platforms Sales Engagement
Get expert guidance on choosing the right platform for AI workloads.
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Data Platform & Engineering Consultancy
Build a scalable data platform for analytics, AI and decision-making.
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University of Northampton: Connected Data Foundation for Student Success
See how a modern data platform can support analytics and AI readiness.
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Catch up with Softcat's Q3 Microsoft Quarterly Technology Review
Explore the latest Microsoft AI, Copilot and Agent365 announcements.
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Securing AI in the real world: what RSAC 2026 taught us
Learn how to secure and scale AI with confidence.
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Microsoft Fabric Accelerator Service
Build a connected, AI-ready data platform with Microsoft Fabric.
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Backup Security and Cyber Resiliency
Learn how to strengthen resilience and recovery planning for business-critical AI.
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AI Security Assessment
Assess AI security risks and establish the guardrails needed for safe AI adoption.
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Responsible AI Assessment
Build the foundations for compliant and responsible AI adoption.
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An introduction to Microsoft's Agent 365
Learn how Microsoft Agent 365 helps govern and manage AI agents at scale.
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When AI Acts: Governing Agents and Agentic AI
Understand the governance challenges of AI agents and autonomous systems.
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Supply Chain Risk
Learn how organisations can manage supply chain risk as AI ecosystems and dependencies continue to grow.
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Data Governance for AI
Establish the controls needed for responsible AI adoption.
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Data Sovereignty in a Multi-Cloud World
Learn how data sovereignty, privacy and governance impact AI adoption across multi-cloud environments.
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AI Security Workshop
Gain visibility into AI usage and define the controls needed to reduce risk.
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Microsoft Data Security Workshop
Gain visibility into AI-related data risks with Microsoft Purview.
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Operational Resilience Tabletop
Test your readiness to respond to AI-related security and data incidents.
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AI Information Protection Workshop
Protect sensitive data and reduce AI-related risks with Microsoft Purview.
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Cyber Resiliency: The Prevention, Response and Recovery
Learn how to strengthen resilience and recovery for business-critical AI.
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Rubrik Agent Cloud
Monitor and manage AI agents with real-time visibility and control.
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Softcat Helps Anglia Ruskin University Achieve Smarter Email Security
See how Anglia Ruskin improved email security with AI-powered protection.
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AI Resilience & Recovery Workshop
Build resilience and recovery plans for business-critical AI services.
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Microsoft 365 E7 is coming: everything you need to know
Learn how Microsoft 365 E7 can unlock more value from your AI investments.
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Oxfordshire County Council’s Journey with Zoom Contact Centre
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DEX Market Review
Assess employee experience and productivity to improve ways of working.
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Workplace Productivity Assessment
Identify productivity barriers and uncover opportunities to improve efficiency.
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Digital Experience Managed Service
Monitor and optimise employee experience, performance and productivity.
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Contact Centre Discovery Session
Explore AI-powered contact centres that improve service and efficiency.
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ServiceNow Workflow Automation Discovery
Identify opportunities to automate workflows and reduce manual effort.
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ITSM Automation Workshop
Assess ITSM maturity and identify automation opportunities.
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Cyber Automation and Burnout
Explore how automation can reduce operational workload and improve team efficiency.
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Streamline Your Business Operations
Learn how automation can streamline operations, reduce manual effort and improve productivity.
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ITSM Implementation Services
Implement ITSM solutions to streamline operations and service delivery.
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Top 5 Benefits of Network Observability
See how observability improves reliability and efficiency.
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DAAI Webinar Series: Governance, Process and People
Learn how governance, people and process help organisations scale AI successfully.
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AI-Powered Customer Service Workshop
Unlock more value from AI across customer service operations.
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DEX Market Review
Identify productivity gaps and unlock more value from existing workplace technologies.
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Softcat Copilot Navigator
Get more value from Microsoft Copilot with expert guidance and support.
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Navigating Windows 10 End of Support
Learn how modernisation can improve productivity and employee experience.
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ITSM Discovery Workshop
Identify opportunities to improve IT services through AI and automation.
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Why Businesses Need Smarter Workspaces
Learn how smarter workspaces can improve productivity and employee experience.
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Softcat navigates its way to improved content management with Copilot
See how Softcat used Copilot and AI-powered search to make trusted information easier to find and use.
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Data, Automation & AI Services
Access specialist expertise to accelerate AI, data and automation initiatives.
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Observability & Insights Services
Turn operational data into actionable insights and better decisions.
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The AI Reality Check
Enterprise IT & Infrastructure Insights from Dell Tech World 2026'
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NVIDIA and OEM workshop
Learn how AI can address your business challenges and priorities.
No resources match this challenge yet.
Data Risk Assessment
Core challenge
Poor quality and fragmented data limits AI success
Grouped outcomes:
- Clean, governed, AI-ready data
- Reduced silos across systems
- Improved trust and explainability
- Consistent data classification and lineage
What you'll get:
- Assets overview: datastores, volume,growth, age.
- Classification overview: sensitive data locations, data types, context types, file types.
- Access analysis: top users with access, stale access, 3rd party access and sharing.
Best suited to:
- Mid market and above and all customer segments
Architecture Discovery Workshop
Core challenge
Technology and operating models are struggling to keep pace with business change.
Grouped outcomes:
- Technology roadmap aligned to business transformation
- Clear understanding of current and future state
- Defined technical requirements
- Agreed project approach
What you'll get:
- Current state assessment
- Future state definition
- Technical requirements capture
- High-level roadmap
- Project approach and next steps
Best suited to:
- CTOs
- Heads of Infrastructure
- Heads of Networking
- Network Architects
- Network Engineers
ITSM Discovery Workshop
Core challenge
Lack of clear direction, ownership, and prioritisation
Grouped outcomes:
- Clear AI roadmap aligned to business priorities
- Prioritised use cases with defined value
- Defined operating model (roles, ownership, governance)
- Visibility of gaps across data, skills, and technology
What you'll get:
- Understand your current ITSM maturity, define your enterprise operating model, key systems and integrations that can surface areas for operational efficiency and automation that could be addressed by AI or automation.
Best suited to:
- Large and Enterpise customers with complex systems and high ticket volumes with a need to reduce TCO and improve experience.
Agentic AI for Network Operations
Core challenge
Skills gaps and change resistance slowing adoption
Grouped outcomes:
- Improved AI literacy across teams
- Clear ownership and accountability for AI
- Defined AI operating model
- Accelerated adoption across the organisation
What you'll get:
- Natural language querying lowering the skills barrier for IT teams.
- AI-guided remediation with root cause analysis and recommended fixes.
- Agentic AI performing autonomous network operations tasks all following a human-approved, human process.
- Predictive intelligence anticipating congestion, failures, and config drift.
- Radical Network Operations efficiency gains
- Improved uptime and user experience.
- Enable lower skilled IT staff to undertake more complex tasks with AI oversight
- Continuous security monitoring detecting anomalies and reducing threat blast radius.
Best suited to:
- All Verticals - CIOs, CTOs, and Head of Networks
- Infrastructure & Network Directors
- Heads of IT Operations
- Enterprise Architects
Internal Services & Partner Engagement
Core challenge
Insights not embedded into operational decision-making
Grouped outcomes:
- Data-driven decision making
- Predictive insights
- Increased ROI from analytics investments
What you'll get:
- Unified visibility across network, applications, infrastructure, and user experience
- AI-driven insights enabling faster root cause identification and resolution
- Increased operational efficiency via automation and reduced manual tasks
- Proactive detection and prevention of issues before user impact
- Improved digital experience through continuous monitoring and optimisation
- Data-driven decision making for capacity, performance, and service quality
- AI agent and monitoring
Best suited to:
- All
AI Governance Workshop
Core challenge
Lack of clear direction, ownership, and prioritisation
Grouped outcomes:
- Clear AI roadmap aligned to business priorities
- Prioritised use cases with defined value
- Defined operating model (roles, ownership, governance)
- Visibility of gaps across data, skills, and technology
What you'll get:
- Understand how to gain vsiability and govern AI being used in the organisation.
- Establish a set of common policies, group the correct stakeholders and establish accountability across them for AI intorduction.
- Align a AI risk management framework and management system.
Best suited to:
- Mid market and above and all customer segments.
Unstructured Data Consultation
Core challenge
Poor quality and fragmented data limits AI success
Grouped outcomes:
- Clean, governed, AI-ready data
- Reduced silos across systems
- Improved trust and explainability
- Consistent data classification and lineage
What you'll get:
- Discussion with customer to review existing data storage siloes and consider consolidation and modernisation with storage vendors such as Nasuni, Panzura, Egnyte, CTERA
Best suited to:
- Larger customers - especially those with data stored in multiple global/regional locations
Copilot Technical Readiness Assessment
Core challenge
Uncertainty around security, readiness, use cases, and ROI prevents organisations from confidently adopting Microsoft Copilot.
Grouped outcomes:
- Understanding of Copilot fit and potential benefits
- Visibility of security and compliance considerations
- Documented potential ROI
- Actionable adoption roadmap
- Greater confidence to proceed
What you'll get:
- Provides access to a Microsoft-certified engineer, a two-day workshop, live Microsoft 365 Copilot and Copilot Studio demonstrations, tailored recommendations and a follow-up report.
Best suited to:
- Small and Medium-Sized Businesses beginning their AI or large language model journey, particularly IT managers and IT security professionals assessing Copilot value, readiness and risk.
Architecture Services Discovery Workshop
Core challenge
Customers are adopting multiple AI tools, platforms and services, but lack a clear way to integrate, manage and govern them as one ecosystem.
Grouped outcomes:
- Integrated AI ecosystem across cloud platforms
- Third-party AI tools connected to existing data and applications
- Vendor-neutral guidance on tool selection
- Simplified multi-vendor AI management
What you'll get:
- Workshop to define goals, objectives, current state, desired outcomes, technical requirements, and agree project approach
Best suited to:
- CTO, Head of Networking, Head of Infrastructure, Network Architect, Network Engineer
HPE CIC Showcase: Building AI-Ready Infrastructure
Core challenge
Existing infrastructure not designed for AI workloads
Grouped outcomes:
- Clear view of what to modernise, replace, or retain
- Infrastructure aligned to AI workload requirements
- Reduced risk of wasted investment
- Improved scalability and performance
What you'll get:
- Business & Technology Alignment
- Shared understanding of business priorities
- Mapping business objectives to technology outcomes
- Agreement on key transformation drivers
- Future-State Vision
- Target architecture discussions
- AI-ready networking strategy
- Security and networking convergence roadmap
Best suited to:
- All Verticals - CIOs, CTOs, and Head of Networks
- Infrastructure & Network Directors
- Heads of IT Operations
- Enterprise Architects
Cisco Executive Briefing Centre (EBC)
Core challenge
Existing infrastructure not designed for AI workloads
Grouped outcomes:
- Clear view of what to modernise, replace, or retain
- Infrastructure aligned to AI workload requirements
- Reduced risk of wasted investment
- Improved scalability and performance
What you'll get:
- Business & Technology Alignment
- Shared understanding of business priorities
- Mapping business objectives to technology outcomes
- Agreement on key transformation drivers
- Future-state vision
- Target architecture discussions
- AI-ready networking strategy
- Security and networking convergence roadmap
Best suited to:
- All Verticals - CIOs, CTOs, and Head of Networks
- Infrastructure & Network Directors
- Heads of IT Operations
- Enterprise Architects
Observability Specialist Workshop
Core challenge
Customers cannot confidently manage increasingly complex AI-enabled environments because visibility is fragmented across tools, teams and platforms. Excessive complexity creating operational inefficiency
Grouped outcomes:
- Unified visibility across network, applications, infrastructure and user experience
- Faster root cause identification and resolution
- Proactive detection and prevention of issues before user impact
- Improved monitoring of AI and agent performance
- Simplified architecture, reduced costs, improed agility
What you'll get:
- Understanding key observability vendors, technical requirements, best practice approach, and AI capability in Observability to improve operational efficiency, visibility, and end user experience
Best suited to:
- All verticals - SRE (Site Reliability Engineer), CTO, CIO, Head of Networks, Head of Infrastructure
AI Security Workshop
Core challenge
Customers cannot confidently manage increasingly complex AI-enabled environments because visibility is fragmented across tools, teams and platforms. Excessive complexity creating operational inefficiency
Grouped outcomes:
- Unified visibility across network, applications, infrastructure and user experience
- Faster root cause identification and resolution
- Proactive detection and prevention of issues before user impact
- Improved monitoring of AI and agent performance
- Simplified architecture, reduced costs, improed agility
What you'll get:
- Understand context around guardrails and AI visability: GenAI use, native AI apps & non-native.
- Agents, MCP and other procol useage, API, AI development usage for citizen development and vibe code within IDE.
- Hosting platforms and infrastructure that host AI systems.
- Understand current policies and governance in place, then understand based on context the best guardrails.
Best suited to:
- Mid market and above and all customer segments.
NetSec Specialist Workshop
Core challenge
Network operations are too manual, reactive and resource-constrained to support the performance, agility and reliability needed for AI-enabled environments.
Grouped outcomes:
- Natural language querying lowering the skills barrier for IT teams
- AI-guided remediation with root cause analysis and recommended fixes
- Human-in-the-loop agentic operations for approved network tasks
- Predictive intelligence anticipating congestion, failures and config drift
- Improved uptime, user experience and operational efficiency
What you'll get:
- Agentic Network AI operations
- Receive an overview of key vendors approach and capabilities with Agentic AI natively within their solutions.
- How AI capabilities in networks that can take advantage of all the agentic capabilities availabile to support your IT and business goals.
Best suited to:
- All verticals - CTO, Head of Networking, Head of Infrastructure, Network Architect, Network Engineer
DEX Market Review
Core challenge
Network operations are too manual, reactive and resource-constrained to support the performance, agility and reliability needed for AI-enabled environments.
Grouped outcomes:
- Natural language querying lowering the skills barrier for IT teams
- AI-guided remediation with root cause analysis and recommended fixes
- Human-in-the-loop agentic operations for approved network tasks
- Predictive intelligence anticipating congestion, failures and config drift
- Improved uptime, user experience and operational efficiency
What you'll get:
- Surface current challenges, visbility gaps and infrastructure, review market options for productivity focused visbility.
- Reduce multiple reports and sources for productivity data and understand bottlenecks in IT
Best suited to:
- Large Mid-Market and Enterprise customers, core Public Sector organisations
AI Platform Strategy
Core challenge
Existing infrastructure may not support AI workloads sustainably or efficiently
Grouped outcomes:
- Clear view of capacity risks
- Better planning for AI workloads
- More resilient infrastructure strategy
What you'll get:
- Workshop to define goals, objectives, current state, desired outcomes, technical requirements, and agree project approach
Best suited to:
- Enterprise customers
NVIDIA and OEM Workshops
Core challenge
Existing infrastructure may not support AI workloads sustainably or efficiently
Grouped outcomes:
- Clear view of capacity risks
- Better planning for AI workloads
- More resilient infrastructure strategy
What you'll get:
- Discovery session, typically held in-person at customer site or at vendor's briefing/demo centre.
- Showcase vendor technology and ecosystem and relate this to customer challenges.
Best suited to:
- Enterprise customers
Unstructured Data Consultation
Core challenge
Fragmented platforms and integration challenges
Grouped outcomes:
- Unified data pipelines across environments
- Real-time access to data across systems
- Reduced manual integration effort
- Platforms that support AI, analytics, and automation
What you'll get:
- Discussion with customer to review existing data storage siloes and consider consolidation and modernisation with storage vendors such as Nasuni, Panzura, Egnyte, CTERA
Best suited to:
- Larger customers - especially those with data stored in multiple global/regional locations
AI Platform Strategy Workshop
Core challenge
Trade-offs between cost, performance, and control
Grouped outcomes:
- Right-fit deployment model (cloud, hybrid, on-prem)
- Improved cost control and predictability
- Secure and compliant environments
- Scalable compute aligned to demand
What you'll get:
- Workshop to define goals, objectives, current state, desired outcomes, technical requirements, and agree project approach
Best suited to:
- Enterprise customers
Hybrid Platforms Sales Engagement
Core challenge
Trade-offs between cost, performance, and control
Grouped outcomes:
- Right-fit deployment model (cloud, hybrid, on-prem)
- Improved cost control and predictability
- Secure and compliant environments
- Scalable compute aligned to demand
What you'll get:
- DC and Cloud sales can advise customers on benefits and considerations relating to different platform options, including:
- Azure and AWS
- NeoClouds like Nebius
- On-premise infrastructure from OEMs like HPE, Dell, Cisco, Lenovo, Super Micro
Best suited to:
- Mid market and above and all customer segments.
AI Security Assessment
Core challenge
Customers are adopting AI faster than their security architecture, identity controls and development practices can safely support.
Grouped outcomes:
- End-to-end security across the AI lifecycle
- Secure identity and access controls for human and AI systems
- Protected models, data and AI pipelines
- Safer agentic AI operating within defined boundaries
- Reduced exposure to AI-specific threats
What you'll get:
- Understand context around guardrails and AI visability: GenAI use, native AI apps & non-native.
- Agents, MCP and other procol useage, API, AI development usage for citizen development and vibe code within IDE.
- Hosting platforms and infrastrcuture that host AI systems.
- Understand current policies and governance in place, then understand based on context the best guardrails.
Best suited to:
- Mid market and above and all customer segments.
Responsible AI Assessment
Core challenge
Uncertainty around regulatory and legal exposure
Grouped outcomes:
- Compliance with AI regulations
- Reduced legal and reputational risk
- Clear reporting and assurance for leadership
- Embedded governance processes
What you'll get:
- Understand how to gain visibility and govern AI being used in the organisation.
- Establish a set of common policies, group the correct stakeholders and establish accountability across them for AI introduction.
- Align a AI risk management framework and management system.
Best suited to:
- Mid market and above and all customer segments.
AI Security Workshop
Core challenge
Lack of governance, visibility, and accountability
Grouped outcomes:
- Defined governance frameworks and policies
- Visibility of AI usage across the organisation
- Clear accountability and audit trails
- Reduced risk from uncontrolled adoption
What you'll get:
- Understand context around guardrails and AI visability: GenAI use, native AI apps & non-native. Agents, MCP and other procol useage, API, AI development usage for citizen development and vibe code within IDE.
- Hosting platforms and infrastrcuture that host AI systems.
- Understand current policies and governance in place, then understand based on context the best guardrails.
Best suited to:
- Mid market and above and all customer segments.
Microsoft Data Security Workshop
Core challenge
Lack of governance, visibility, and accountability
Grouped outcomes:
- Defined governance frameworks and policies
- Visibility of AI usage across the organisation
- Clear accountability and audit trails
- Reduced risk from uncontrolled adoption
What you'll get:
- The Microsoft-funded Data Security Workshop helps organisations understand where sensitive data is exposed and how to reduce risk using Microsoft Purview.
- A key focus area is Microsoft Purview Data Security Posture Management (DSPM) for AI, which provides visibility into how Microsoft 365 Copilot, AI agents and other AI tools interact with organisational data.
- The workshop helps identify overshared content, assess AI-related data risks, and highlight areas where sensitive information may be exposed to AI services.
- Attendees receive practical guidance on prioritising remediation activities and putting the right governance, protection and monitoring controls in place for safe AI adoption.
Best suited to:
- Mid market and above and all customer segments.
Operational Resilience Tabletop
Core challenge
Risk of data leakage and misuse
Grouped outcomes:
- Protection of sensitive data
- Data anonymisation and classification
- Reduced breach and compliance risk
- Increased trust with customers and employees
What you'll get:
- Tailored Simulation: We create a cyber-attack scenario specific to your industry and business.
- Live Scenario: Experience the attack in real time using familiar tools like Microsoft Teams, WhatsApp, and SharePoint.
- Team Response: Collaborate to decide how to act and escalate at every step.
- Expert Guidance: Our specialists facilitate the exercise and provide actionable feedback.
- Outcome: Gain actionable insights on how to improve your Cyber Incident response plan.
Best suited to:
- Mid-market and above. Any vertical, but can be tailored for highly regulated verticals such as FSI, CNI, CG.
AI Information Protection Workshop
Core challenge
Risk of data leakage and misuse
Grouped outcomes:
- Protection of sensitive data
- Data anonymisation and classification
- Reduced breach and compliance risk
- Increased trust with customers and employees
What you'll get:
- The Microsoft-funded Data Security Workshop helps organisations understand where sensitive data is exposed and how to reduce risk using Microsoft Purview.
- A key focus area is Microsoft Purview Data Security Posture Management (DSPM) for AI, which provides visibility into how Microsoft 365 Copilot, AI agents and other AI tools interact with organisational data.
- The workshop helps identify overshared content, assess AI-related data risks, and highlight areas where sensitive information may be exposed to AI services.
- Attendees receive practical guidance on prioritising remediation activities and putting the right governance, protection and monitoring controls in place for safe AI adoption.
Best suited to:
- Mid market and above and all customer segments.
Rubrik Agent Cloud
Core challenge
Continuity, recovery and resilience planning has not caught up.
Grouped outcomes:
- Rubrik Agent Cloud helps to monitor, govern, and remediate behavior in real-time across any agent framework.
What you'll get:
Best suited to:
- Customers scaling their use of AI agents
AI Resilience & Recovery Workshop
Core challenge
Continuity, recovery and resilience planning has not caught up.
Grouped outcomes:
- Workshop to define goals, objectives, current state, desired outcomes, technical requirements, and agree project approach
Best suited to:
- Enterprise
DEX Market Review
Core challenge
Inefficient tools and ways of working
Grouped outcomes:
- More productive collaboration and meetings
- Reduced manual admin effort
- Improved employee experience
- Better use of existing tools
What you'll get:
- Surface current challenges
- Visibility gaps and infrastructure
- Review market options for productivity focused visibility
- Reduce multiple reports and sources for productivity data and understand bottlenecks in IT
Best suited to:
- Large Mid-Market and Enterprise customers, core Public Sector organisations
Workplace Productivity Assessment
Core challenge
Inefficient tools and ways of working
Grouped outcomes:
- More productive collaboration and meetings
- Reduced manual admin effort
- Improved employee experience
- Better use of existing tools
What you'll get:
Best suited to:
- Mid-market
Digital Experience Managed Service
Core challenge
Organisations lack visibility into the digital employee experience, making it difficult to identify productivity barriers, resolve issues proactively and optimise the tools employees rely on every day.
Grouped outcomes:
- Improved employee experience across devices, applications and collaboration tools
- Increased workforce productivity and efficiency
- Greater visibility into digital workplace performance
- Faster identification and resolution of end-user issues
- Improved adoption and value from workplace technology investments
What you'll get:
Best suited to:
- Large Mid-Market and Enterprise organisations looking to improve employee productivity, digital experience and workplace performance
Contact Centre Discovery Session
Core challenge
Inability to meet rising customer expectations.
Grouped outcomes:
- Faster and more consistent interactions
- Improved resolution rates
- Lower cost to serve
- Improved overall customer experience
What you'll get:
- Review of AI-powered contact centre options
- Identification of opportunities to improve customer experience
- Recommendations for automation and AI-assisted workflows
- Improved first-contact resolution and reduced wait times
Best suited to:
- Customer service-focused organisations across retail, insurance, transport and other sectors, from mid-market to enterprise.
ITSM Automation Workshop
Core challenge
High volume of repetitive operational tasks
Grouped outcomes:
- Automation of routine processes
- Reduced workload for IT and operations
- Faster resolution times
- Increased team productivity
What you'll get:
- Understand current ITSM Maturity, idenitfy key integrations and enterprise operating model to drive broader business outcomes across multiple departments.
Best suited to:
- Large Mid-Market and Enterprise customers, core Public Sector organisations
AI-Powered Customer Service Workshop
Core challenge
Customers have AI and automation capabilities within existing platforms, but are not fully adopting them or connecting them to measurable business outcomes.
Grouped outcomes:
- Activation of AI features in existing platforms
- Faster time to value without new spend
- AI-driven automation in networking, security and service management
- Increased ROI from existing investments
- Reduced need for additional tools
What you'll get:
- Review of AI-powered contact centre capabilities
- Identification of automation opportunities across customer service workflows
- Recommendations for improving customer and employee experiences
- Improved wait times and first-contact resolution
- Better use of existing AI and contact centre investments
Best suited to:
- Customer service-facing organisations across retail, insurance, transport and other sectors, from mid-market to enterprise.
DEX Market Review
Core challenge
Customers have AI and automation capabilities within existing vendor platforms, but they are not aware of them, not using them, or not connecting them to business outcomes.
Grouped outcomes:
- Activation of AI features in existing platforms
- Faster time to value without new spend
- AI-driven automation in networking, security and service management
- Increased ROI from existing investments
- Reduced need for additional tools
What you'll get:
- Surface current challenges, visbility gaps and infrastructure, review market options for productivity focused visbility.
- Reduce multiple reports and sources for productivity data and understand bottlenecks in IT
Best suited to:
- Large Mid-Market and Enterprise customers, core Public Sector organisations
ITSM Discovery Workshop
Core challenge
Customers have AI and automation capabilities within existing platforms, but are not fully using them or aligning them to business outcomes.
Grouped outcomes:
- Activation of AI features in existing platforms
- Faster time to value without new spend
- AI-driven automation in networking, security and service management
- Increased ROI from existing investments
- Reduced need for additional tools
What you'll get:
- Understanding of current ITSM maturity
- Identification of opportunities for automation and AI adoption
- Review of enterprise operating model, systems and integrations
- Recommendations to improve operational efficiency and service experience
Best suited to:
- Large and Enterprise customers with complex systems, high ticket volumes and a need to reduce TCO and improve user experience.
Observability & Insights Services
Core challenge
Insights not embedded into operational decision-making
Grouped outcomes:
- Data-driven decision making, predictive insights, increased ROI from analytics investments
What you'll get:
- Unified visibility across network, applications, infrastructure, and user experience
- AI-driven insights enabling faster root cause identification and resolution
- Increased operational efficiency via automation and reduced manual tasks
- Proactive detection and prevention of issues before user impact
- Improved digital experience through continuous monitoring and optimisation
- Data-driven decision making for capacity, performance, and service quality
- AI and Agent monitoring
Best suited to:
- All
NVIDIA and OEM workshop
Core challenge
Unclear business value and investment prioritisation
Grouped outcomes:
- Clear ROI cases, prioritised investments, value realisation roadmap
What you'll get:
- Discovery and art of the possible conversations with customer, typically held in-person at customer site or at vendor's briefing/demo centre.
- Showcase vendor technology and ecosystem and relate this to customer ambitions/challenges.
- Help customers understand how on-premise inferencing can help deliver greater sovereignty and cost control.
Best suited to:
- Enterprise customers