Network Rail: AI-Powered Knowledge Management
Challenge:
Network Rail held thousands of lessons learned across infrastructure projects, but accessing and applying this knowledge posed some challenges through the sheer volume of data which was difficult to access and consume.
Solution:
Oakland built a Generative AI solution using Azure OpenAI Services, transforming Network Rail’s SharePoint library into a searchable, chatbot-powered platform. The system enables natural language queries, real-time insights, and tailored responses, improving accessibility and adoption.
Impact:
The solution has streamlined knowledge sharing, improved efficiency, and unlocked insights from a vast quantity of unstructured data across Network Rail's £44bn capital programme. It sets a new benchmark for AI-driven knowledge management in the infrastructure sector.
Network Rail saw Knowledge Management as a prime candidate for AI. By placing AI at the heart of the solution, they can unlock a wealth of possibilities to make a real, positive impact for years to come. This is a gamechanger for sharing and leveraging knowledge across the organisation.
Jack Evans
Principal Consultant, Oakland