Support Services Overview

Our support services provide you with 24/7/365 telephone-based technical support and, where applicable, field-based hardware break-fix across a range of technology vendors, from our dual UK-based support centres. Dedicated technical teams are available when you need them most, solving issues within industry-leading resolution times.

Softcat Support Services

Featured Support Services

Hardware Lifecycle Solutions

Softcat’s Hardware Lifecycle Solutions offer a flexible and bespoke service to efficiently manage the life of your organisation’s hardware infrastructure. Our services cover hardware management, as well as logistics; we offer secure stock storage and will configure your hardware before installing and deploying it, as required. At the end of its usable life, we’ll come and decommission the hardware for you, removing it from site and replacing it with new. Our buyback service means that you can recognise the remaining value in your old assets and we take care of securely destroying, recycling and disposing of old stock for you.

Softcat’s Check Point Support Service

Softcat's Check Point Support Service provides full support for all Check Point technologies within your estate. With a single point of contact for all issues and enquiries, you will have direct access to our team of fully certified Check Point engineers; with industry leading SLAs, we have faster resolution times as well as a direct escalation into Check Point.

Softcat’s Cisco Support Service

Softcat's Cisco Support Service gives organisations a direct line into our technical operation centre providing efficient and expert problem resolution for your Cisco estate. Our fully Cisco-endorsed technical support service provides a greater coverage than Cisco's SmartNet service and gives a one stop shop to support and manage a range of services under one agreement.

Softcat Connectivity Solutions

Softcat Connectivity Solutions facilitates secure, efficient, and reliable communication, connecting your organisation to the world. Whether connecting with offices, datacentres, other end users, or the internet, we provide an expert end-to-end service that simplifies the implementation and management of a successful communication network. We use a range of different technologies to design the network that is right for you, these include SD WAN, MPLS/VPLS and direct internet access connections.

Softcat’s Microsoft Cloud Service (CSP)

Our Microsoft Cloud Solution Provider (CSP) approved service solution, enables your organisation to access and subscribe to Microsoft’s Online Services, such as Office 365, Dynamics 365, Enterprise Mobility & Security (“EM&S”), and Azure and receive monthly-in-arrears billing. This is all with full support from Softcat’s dedicated Microsoft Business team, who are there to help with licensing and product questions, as well as our dedicated technical support team based out of our dual 24/7/365 support centres.

Softcat’s Multi-Vendor Support Service

Softcat's Multi-Vendor Support Service offers all-in-one tech support through full consolidation and management of your organisation's various support contracts. Consolidating your support arrangements into a single contract through Softcat will help you to spend less time and money managing your estate and more time concentrating on running your business.

Why Softcat for Support Services

With industry leading resolution times and vendor-endorsed services, our dedicated support services are on hand 24/7/365 from our dual UK-based operations centres. You’ll have a single point of contact for all queries under each service, with flexible solutions to give you peace of mind.

Our Services Awards

We have longstanding, trusted relationships with many of our service partners, but don't just take our word for it, these are the awards we've received in recognition of our work from both partners and customers.

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Global VMware Partner Innovation Award


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Financial Services Partner of the Year


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UK & Ireland Hybrid IT Partner of the Year