We work alongside you to fully uncover the challenges that come from an increasingly mobile workforce. Our combination of outsourced service desks, and onsite placements, mean we're able to offer scalable, tailored solutions to increase efficiency and improve the end-user experience.
By taking the time to fully understand your challenges, we’re able to design the right solution to ensure your workspace devices are covered. This is delivered with a range of on and offsite breakfix, logistics and warranty services, ensuring nobody is left unable to work for extended periods of time.
Supporting an increasingly mobile and geographically distributed workforce is a challenge, which is why our localised engineers are on hand. This allows us to provide a 4-hour onsite response, placing someone quickly within your organisation to be guided by remote expert knowledge or to resolve any general day-to-day IT issues your people have.
Working with collaboration at heart, we're able to fully understand your challenges and work together towards efficient and scalable solutions.
Our service desk solutions are designed with your end users in mind, offering a single point of contact to raise tickets.
By taking the time to understand your specific business requirements and mapping these to your support strategy, we can help build bespoke support agreements with an agnostic approach to the market.
With our dedicated Support Services team, we’re able to ensure the service desk remains centre to the discussion to ensure smooth acceptance into service and continued support for end users.
With a combination of proactive monitoring services, service delivery management, and a dedicated Support Services team, we are able to identify the areas in which you can increase your operational and technological efficiencies, maximising ROI.
“Our customer satisfaction score in our support and managed services has increased by 10% in the past 3 years. This is IT support, the Softcat way”
Our partner ecosystem allows us to take a truly agnostic and holistic approach to delivering your support solution.
“Increased productivity and minimised down-time, through excellent end user service, is vital to the creation of happy employees and even happier customers. ”
