Managed Services Overview

Our Managed Services offer you the opportunity to move the responsibility for an area of your IT estate to Softcat’s technical operations subject matter experts. We take on the responsibility of the complete management of an area of your IT estate, leaving you more time to focus on the delivery of your key IT project or business objectives. We work in partnership with you to keep you informed and to draw on your expertise and experience of your organisation to ensure the service is meeting its requirements.

Featured Managed Services

Backup As A Service

Softcat's fully managed Backup as-a-Service (BaaS), releases your team from the overheads associated with backup processes so they can focus on delivering IT projects that support your organisation’s primary objectives. Secure and reliable backup is an essential insurance policy for every organisation to ensure that data can be easily and quickly retrieved in the event of unexpected loss. Our dedicated team of data management experts take care of the whole solution with a sole focus on backup and recovery, simplifying your processes, saving you valuable time, and being on-hand to support you at any time.

Check Point Managed Firewall

Softcat’s Check Point Managed Firewall Service takes on the day-to-day management of your organisation’s Check Point firewalls. Our 24/7, remote firewall service monitors your devices around-the-clock, provides updates, technical support with direct escalation to Check Point as needed, applies security best practice, and reduces the overall burden on your in-house security team.

Cisco Managed Firewall Service

Softcat’s Cisco Managed Firewall Service provides full management of your organisation’s Cisco firewall infrastructure. Our 24/7/365, remote firewall service monitors your devices around-the-clock, provides updates, technical support with direct escalation to Cisco as needed, applies security best practice, and reduces the overall burden on your in-house security team. We monitor and maintain your devices so you can spend your time on more important tasks.

Cisco Managed Network Device Service

With the backing and endorsement of Cisco, Softcat's Managed Network Device Service provides management of an organisation's Cisco network. The service allows us to remotely monitor and proactively manage an organisation's network devices from our 24/7 UK operations centre. It identifies issues before they become a problem and implements timely and efficient resolutions to allow organisations to focus on their business objectives.

Device As A Service

Softcat's Device as-a-Service (DaaS) is a flexible way to manage your IT hardware, reducing the complexity of purchasing and provisioning end user devices. From supply to proactive monitoring and full lifecycle management; we can make sure you are using the most suitable devices, and getting the most out of them. The service starts by assessing the requirements of your organisation, we'll use this data to customise our service before supplying appropriately provisioned devices. This flexible service allows you to select elements of it, or take the whole wraparound service.

Disaster Recovery As A Service

Softcat's Disaster Recovery as-a-Service (DRaaS) provides a platform to support your organisation's vital business continuity plan. In the event of disaster: system failure, natural disaster, human theft or error, it's imperative that your IT systems continue to operate as usual. Our cloud-based service provides the technology and expertise to bring IT systems back online. Our DRaaS provides an IT disaster recovery plan, meaning that you don't have to pour your time and money into running a separate, organisation-specific disaster recovery platform. We're already doing it, so we're happy to give you access to our platform and our expertise, giving you time to focus on your organisation's priorities.

Document Management Solutions

Softcat’s Document Management Solutions gives you an on-premise or hosted virtual filing cabinet to reduce your paper consumption and free up your valuable space and time. This system replaces and automates traditional paper filing with an intelligent, simple, digital document management process that securely stores your documents and can quickly recall them when required.

Financial Solutions

Softcat Financial Solutions put in place flexible payment plans to help you spread the cost of your technology purchases. We have longstanding relationships with many industry-leading, specialist IT finance partners who can offer competitive loan, lease and hire purchase agreements for hardware, software and professional services.

Managed Print Service

Softcat’s print management solution gives a greater level of visibility and control of your organisation’s print estate. Our service supplies the print hardware and wraps the most effective software around it for a bespoke and complete solution. Softcat’s proactive support includes monitoring and regular health checks to ensure everything is running effectively and that we're always maximising the efficiency of your service, both in terms of cost and time.

Why Softcat for Managed Services?

We take the responsibility of managing your IT services, leaving you to focus on your business priorities. Taking a consultative approach, our experts work with you to ensure the best bespoke, flexible and cost-effective solutions. We’re always on hand, and we can also provide intelligence dashboards so you can ensure you’re working efficiently and can see exactly what’s going on with your IT.

Our Services Awards

We have longstanding, trusted relationships with many of our service partners, but don't just take our word for it, these are the awards we've received in recognition of our work from both partners and customers.

View all our awards

Find out more about this award

Global VMware Partner Innovation Award


Find out more about this award

Financial Services Partner of the Year


Find out more about this award

UK & Ireland Hybrid IT Partner of the Year