Softcat Technology Lifecycle Service | Simplify Device Management & Reduce Downtime
Take device management off your hands with secure storage, configuration, logistics, and disposal all backed by real-time tracking and ISO-certified processes.
Device lifecycle management you can trust.
Softcat's Technology Lifecycle Service takes device management off your hands. From storage and configuration to logistics, break-fix, and secure disposal, we manage the full device lifecycle.
A dedicated Service Delivery Manager provides governance, reporting, and escalation support. Real-time tracking gives you visibility of every device across your estate. The result is less downtime, a better employee experience, and consistent compliance. All processes are ISO-certified and aligned with PAS 2060 carbon neutrality standards.
New starters receive a fully configured device on day one, improving first impressions and reducing early attrition.
Rapid swap and break-fix processes cut downtime and keep employees productive.
Device operations shift to Softcat, freeing your IT team to focus on strategic projects that move the business forward.
Consistent, governed device processes mean every employee gets the same quality experience, wherever they work.
How does this service work?
Softcat's Technology Lifecycle Service handles device storage, configuration, logistics, swaps, break-fix, and secure disposal. Devices are tracked in real time and delivered to any location. A dedicated Service Delivery Manager provides governance, escalation, and regular reporting. Every process is independently certified for quality, security, business continuity, and service management. The service also holds PAS 2060 carbon neutral certification.
What's included:
- Secure, bonded storage and estate stock management for devices and peripherals.
- Device call-off with configuration, imaging, asset tagging, and bundling.
- Collection and return management for leavers and device refresh.
- Comprehensive asset tracking, inventory reporting, and governance.
- Break-fix triage, refurbishment assessment, and repair quotation generation.
- Certified data erasure and sustainable IT asset disposition.
- Dedicated Service Delivery Manager for escalation, reporting, and reviews.
- 24x7x365 access to Softcat Support for logging service requests.
- Compliance with ISO 20000, ISO 27001, ISO 9001, ISO 22301, and PAS 2060 for carbon neutrality.
Get in touch with one of our experts today
- New starters receive a fully configured device on day one, improving first impressions and reducing early attrition.
- Rapid swap and break-fix processes cut downtime and keep employees productive.
- Device operations shift to Softcat, freeing your IT team to focus on strategic projects that move the business forward.
- Consistent, governed device processes mean every employee gets the same quality experience, wherever they work.