Softcat’s End User Compute (EUC) Assessment: smarter decisions, better value, happier people

At Softcat, we know that the right technology can transform the way your organisation works. But with hybrid working, increasing device sprawl and evolving user needs, it’s never been more important to understand how your people actually use IT and where any improvements will make the biggest difference.

We’re excited to launch our new End User Compute (EUC) Assessment service to address this challenge. It’s designed to help you get the best value from your IT investments, enhance employee experience and unlock cost savings, whether you’re in the private sector or delivering vital public services.

Why choose the EUC Assessment?

Every organisation is different, but the challenges tend to look the same: balancing budgets, supporting flexible work and making sure people have the tools they need to be productive. Too often, decisions about devices and digital services are based on assumptions or incomplete data, leading to unnecessary spend and frustrated users.

Our EUC Assessment changes that. We combine measurable user data with expert analysis, creating personas and mapping these to the right devices, giving a clear, actionable view of your current environment and a roadmap for improvement.

How does it work?

• Discovery and insight: We start with targeted surveys across both business and IT teams. We dig into workstyles, technology needs, device compatibility, accessibility needs and hybrid working requirements.
• Persona mapping: Our architecture services team analyses the results, builds user personas, and matches each persona with the most suitable device types.
• Actionable reporting: You receive a tailored report with clear recommendations, helping you make informed decisions about device refreshes, digital transformation and overall IT strategy.

What are the benefits?

For your organisation:

• Cost savings: By matching the right devices and services to the right users, you avoid over provisioning and reduce unnecessary spend. That means better value for every pound invested in IT.
• Better decision-making: You can plan refresh cycles, technology upgrades and transformation projects with data driven decisions, using real insight instead of assumptions.

For your people:

• Tailored technology: By understanding user personas and workstyles, you can equip your people with the devices and tools that truly fit their roles and support their work. This leads to higher employee satisfaction, increased productivity and a more positive overall workplace culture.
• A better everyday experience: Our reports highlight what’s working and what isn’t, so you can address pain points and empower your teams to do their best work.

Seamless engagement, tangible outcomes

From initial scoping to final recommendations, our process is straightforward and supportive. We handle the heavy lifting - survey design, data analysis and persona mapping - so you can focus on making decisions that benefit your organisation and your people.

If you’re looking to optimise your end user compute environment, enhance employee experience and drive cost savings, reach out to your Softcat Account Manager or our Sales team today.