When making a choice of partner, you should start from the top. Softcat is the number one European partner for Cisco, meaning our experienced, certified team of experts should be the first conversation you have when you are looking at technical services to support the full breadth of Cisco's Enterprise Networking, Security, Data Centre and Collaboration portfolio.
Modern business never sleeps. You need support for your IT products that goes beyond 9 to 5. Softcat’s fully Cisco-endorsed technical support service is provided out of our dual 24x7 ITIL-certified Operations Centres. Based in the UK, we are close at hand, offering full maintenance when and where you need it.
The low-down on Softcat support for your Cisco products: • reduces customer downtime • full end to end incident and supplier management • a field force over 120 certified engineers • countrywide 24x7, 4-hour fix time
The greatest business differentiator lies in your data. With Softcat Cisco support you get Service Level & Performance reporting, Trend Analysis and Best Practice advice. You can identify key values for your business and manage inventory through our online eCat portal. And make sure your technology stays current with End of Life awareness that helps you plan the next steps.
Softcat Cisco Support service are a smart budgeting alternative to Smart Net. Softcat get attractive discounts from Cisco to provide this service on their behalf and we pass this onto our customers—our aim is always to aid your bottom line.
Softcat Support Services offers multi-vendor support for a wide range of hardware and software manufacturers. That means one contact, one supplier, one number for IT vendors across the business—plus consolidated billing and management, reducing administration for your organisation.
It is the simplicity, service quality and economies of scale within support contracts that have convinced over 1,000 Softcat customers to make the most of our long-term relationship with Cisco and the support we offer: • Over 120 engineers • 80 Operational Centre Engineers • A dedicated Support Services Team • Over £500m of support inventory. Softcat has invested in making this part of our Services business the best available. This has been recognised by Cisco through our EMEA Award and by our customer with our 99% customer satisfaction rating.
To find out more speak to a Softcat Cisco Support specialist by using the button below.