Works well with
What other services complement this service?
Microsoft Advanced support
Microsoft Advanced Support reduces costs and improves support access across your Microsoft estate. This service supports operational optimisation and strategic enablement. It frees internal resources while improving support visibility, control, and escalation outcomes.
Full Microsoft stack support, endpoint to cloud
Expert support minimises need to escalation. Fast-track to Microsoft when required.
Named SDM and bespoke reporting
Innovation Points for proactive improvement
How does this service work?
Microsoft Advanced Support helps organisations control costs and improve support quality across Microsoft estates. Through a ticket-based model, customers access 24x7 certified expertise, structured reporting, and direct Microsoft escalation. Regular reviews drive optimisation and ensure alignment with business needs.
What's included:
- Ticket-based Microsoft support across cloud and on-prem
- Escalations to where needed to Microsoft included
- 24x7x365 remote expert support
- Named Service Delivery Manager
- Bespoke monthly reporting & upfront Innovation Point bonus
Why Softcat?
Customers choose Softcat for Microsoft Advanced Support to avoid Unified complexity, reduce support costs, and gain expert-led control. We deliver predictable ticket-based engagement, fast-track escalation, and Microsoft-certified troubleshooting, all backed by proactive reporting and outcome alignment.
Get in touch with one of our experts today
- Full Microsoft stack support, endpoint to cloud
- Expert support minimises need to escalation. Fast-track to Microsoft when required.
- Named SDM and bespoke reporting
- Innovation Points for proactive improvement