Uncover the findings now
It’s that time of year again!
Every autumn, Softcat publishes the findings from its Customer Experience Survey (previously Customer Satisfaction Survey), revealing the technology solutions and services organisations across the UK and Ireland are prioritising over the next 12 months.
Over the past 18 months, organisations have faced some of the most challenging operational, personnel and financial conditions in recent memory.
Some have had little option but to scale back or batten down the hatches during various lockdowns and restrictions. All the while, others faced extraordinary pressures and surges in demand that pushed them, and their workforces, to the limit.
But for all the individual tales, one thing was central to every storyline – people.
Thank you to the nearly 1,250 organisations who responded this year, across 23 different industries, letting us know the technologies you’re prioritising to bounce back from the pandemic disruption, become smarter and more secure, and realise your long-term ambitions.
The report includes analysis by experts from Softcat’s consultancy and advisory service, diving deeper into the report’s headline findings and exploring the latest business tech trends impacting Softcat’s customers.
You’ll also get a detailed overview of three IT priority areas – Digital Workspace, Cyber Security and Hybrid Infrastructure – and how organisations are benefitting from the latest advancements to support the transition to hybrid working, drive cost and operational efficiencies and make their IT estates simpler and more secure.
We hope you enjoy reading the 2021 Softcat Business Tech Priorities Report as much as we did writing it.