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Hybrid Infrastructure Support Services

Complete support and maintenance for all your storage, server or network needs.

Our comprehensive range of services has been designed to simplify your support solutions, maximise your investment and reduce your operational risk.

Support Services Portfolio

Multi-vendor hardware support

Working with top tier vendors, we will assess, analyse and advise on the best solutions to support and extend the lifespan of your on-premise hardware. We will also work in collaboration with you to maximise operational and cost efficiencies by consolidating your support contracts and offering tailored support through a single point of contact.

Service Desk

Operating as an extension of your team allows us to immerse ourselves in your unique ways of working and offer 24/7 access to our service desk analysts. In doing this we’re able to tailor our overarching service desk’s approach, while delivering industry best practices.

Managed services

Our range of managed services allows us to proactively and intelligently run your network devices, storage and server infrastructures for you, freeing you up to focus on other projects. This, delivered by expert technical engineers, service delivery managers and customer success managers, allows us to ensure our approach evolves with your business.

Why Softcat

By taking the time to truly understand your support challenges we’re able to develop a bespoke solution that delivers simplicity, scalability and efficiency.

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Hardware Support simplified

Our Multi-Vendor Support service streamlines your support model by consolidating your agreements into a co-termed master contract. Giving you an easy-to-manage solution to your ever-changing support requirements.

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Balanced approach

We treat support services and renewals as an opportunity to develop our overarching approach, making the tools at your disposal work harder, mapping our approach in line with your support landscape.

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Technology experts

With a unique blend of in-house technology experts, top tier vendor accreditations and an extensive partner network, we’re able to bolster your in-house skills and knowledge with the best resources available.

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Continual improvement

Proactive monitoring services, service delivery management and a dedicated Support Services team, allow us to continuously and proactively search for ways to improve your support function and maximise ROI.

“Access technology experts around the clock for peace of mind and the space to focus on the things that matter with a streamlined and efficient support model.”


Our partner and vendor ecosystem allows us to take a truly agnostic and holistic approach to delivering your support solution.

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“IT Teams are critical to the success of organisations, now more than ever. Our Support Services team gives you the peace of mind that your infrastructure is supported, allowing your IT team to focus on the things that really matter.”

Find out how you can empower your business with Softcat.