Experience the future of healthcare with AI-powered automation tailored for NHS trusts
We are proud to partner with IBM to deliver AI-driven technology that enhances employee support, reduces costs and improves operational efficiency. Softcat’s IBM certified Data, Automation and AI Specialists collaborate with NHS Trusts to address their unique challenges , transforming them into productivity improvements and cost savings using watsonx.
IBM’s AI and Automation in Action
Empower your workforce with AI-powered chatbots and automation
IBM watsonx Assistant uses advanced AI to provide easy access to HR policies and deliver accurate responses to employees. HR chatbots can quickly learn your business policies and integrate with your technology solutions.
This creates a unified HR support experience that reduces employee frustration, improves engagement, and lessens the operational burden on HR professionals.
Streamline elective backlog with AI and automation
By leveraging watsonx, a team of five validated 250 individuals daily from the elective backlog, a process that would have previously taken 268 days.
The AI achieved 87% accuracy in removing clock stops and identified that 1 in 10 patients could be removed from the waitlist, resulting in a 19% reduction and significantly improved efficiency.
AI-Powered HR Support for East and North Herts NHS Trust
East and North Hertfordshire NHS Trust has rolled out Enquire, a smart virtual assistant powered by IBM Watson Assistant on IBM Cloud, to help its HR team handle queries from 6500 staff members.
Enquire eases the admin load on HR, letting them focus on more important tasks while offering 24/7 support. The Trust has prioritised staff wellbeing and tackled the extra pressures on the health service, especially during the pandemic, by using AI and automation to boost efficiency and speed up response times.
Enquire is designed to keep getting better at meeting employee needs, with unresolved queries being added to future updates.
Case study information provided by East and North Hertfordshire NHS Trust
£225k saved in costs
The Trust succeeded in reducing the strain on its People Services team. In the first year, Enquire is estimated to have saved the Trust over 3,300 hours dealing with HR-related queries.
The Virtual Assistant was introduced to handle FAQs, manage routine inquiries, and streamline processes
The VA increased efficiency by handling FAQs like leave requests and onboarding paperwork, allowing HR to focus on strategic tasks and improving overall productivity.
Minimised Training and Onboarding Costs: Unlike new hires, the VA does not require extensive training, saving time and money in the onboarding process.
24/7
Support for over 6,500 staff members
4,000
hours gained in productivity
95%
containment rate
24/7
Support for over 6,500 staff members
4,000
hours gained in productivity
95%
containment rate
"It is important that our staff have instant access to the information they need at a time that suits them. Enquire has been designed and built to do exactly that. It will not only provide 24/7 support to our key frontline staff, but means that our HR department can focus on work that provides greater value for the organisation.”
- Thomas Pounds, CPO, East & North Herts
- Thomas Pounds, CPO, East & North Herts
Why Softcat?
Expertise
Softcat has a dedicated team of IBM-certifled Data, Automation and Al
Specialists that can add value at
every step.
End-to-End Partner
Our specialist teams enable us to
provide you with a comprehensive
solution, designed for you, covering
the full technology stack.
Industry Knowledge
We speak your language. Our
industry-speciflc expertise ensures
you get the right solutions for your
organisation.
Accreditations
Forrester study finds watsonx Assistant customers saw $23 million in benefits over three years.
