Softcat cost effectively builds essential capabilities for Royal Borough of Greenwich
Project at a Glance
Softcat has supported the Royal Borough of Greenwich (RBG) for nearly a decade, helping the council advance its digital first strategy and improve service delivery for over 300,000 residents. By providing high-performance technologies, expert guidance, and best value solutions, Softcat enabled RBG to modernise services, strengthen data capability, and progress its long-term digital ambitions efficiently and cost-effectively.
partnership providing ongoing strategic and technological support.
Challenge
RBG needed to transform how it delivered services by harnessing technology and data — but had to do so under strict local government cost constraints. The council aimed to adopt a “digital mindset,” implement new ways of working post Covid, and ensure every technology investment aligned to its ambitious digital strategy while delivering maximum value for residents and businesses.
Critical Success Factors:
1
Support for Digital transformation
Support needed to implement ambitious digital strategy.
2
Driving service transformation
Drive to deliver service enhancements through technological transformation.
3
Maximising technology value
Achieve best value from technology investments.
Solution
Softcat worked collaboratively with RBG’s IT team, providing long-term guidance and access to high-performance technologies that supported the council’s digital roadmap. Through tender compliant engagements, Softcat consistently delivered quality and value, helping RBG deploy modern tools, enhance data proficiency, and build strong digital capabilities across the organisation.
- Longstanding collaborative working relationship
- Evolution of service delivery and ways of working
- Effective, value-for-money response to new challenges
Results
RBG strengthened its digital foundations, improved service delivery, and gained greater value from its technology investments. With enhanced infrastructure, better data utilisation, and trusted ongoing support from Softcat, the council is now better equipped to deliver efficient, modern, and resident focused services.
- Softcat delivers deep industry knowledge and the benefits of longstanding relationship with leading technology providers
- Providing the right tools to meet today’s challenges
- Minimising costs through only introducing new technologies when the time is right
The relationship with Softcat is very collegiate. We discuss problems openly and trust them to work in our best interests. Softcat feels like an extension of our team.
Timo Bayford
Interim Head of ICT, Royal Borough of Greenwich