Free 5G Wireless solution helps Social Bite in the movement to end homelessness.
Project at a Glance
Softcat supported Social Bite’s new London coffee shop by delivering a secure, free 5G wireless solution without the cost and delays of a traditional fixed-line connection. By designing and implementing a reliable connectivity solution at no cost, Softcat helped Social Bite improve customer experience, increase engagement with its “pay‑it‑forward” scheme, and protect vital funds for frontline homelessness support.
required to install and configure the full solution on site
raised through Softcat-led fundraising activities to support Social Bite
Challenge
The university’s infrastructure had reached full capacity, causing performance issues, operational firefighting, and dependence on ageing systems that created single points of failure. Escalating licensing costs added financial pressure, while outdated backup systems and constrained scalability prevented the university from innovating or supporting future growth.
Critical Success Factors:
1
Secure Guest Wi‑Fi
Provide secure, free Wi-Fi to encourage customer engagement and retention.
2
Reduced Set‑Up Costs
Minimise set-up costs.
3
Alternative Connectivity Solution
Investigate alternative to expensive fixed-line Internet connection.
Solution
Softcat carried out discovery sessions to understand user demand, device types, floor plans and connectivity requirements. A remote wireless assessment was completed to determine optimal access point placement and coverage. Softcat’s Architecture Services team designed a future state 5G wireless solution and worked with technology partners to provide all components free of charge. Softcat Professional Services then installed and configured the solution on site within a single day.
- Extensive collaboration to determine solution scope and project goals
- Full provision of Professional Services to specify suitable technologies and implement solution
- High-quality vendors providing ‘free-of-charge’ solution components
Results
Social Bite now benefits from secure and reliable internet access for both staff and customers, helping drive footfall, improve the guest experience, and support increased awareness and donations through its pay‑it‑forward model. The free solution removed financial strain on the charity, while improved connectivity helps ensure people experiencing homelessness can access essential online services. Softcat continues to support Social Bite through ongoing fundraising and engagement.
- Three-year wireless and Internet connectivity provision implemented free-of-charge
- Secure, reliable Internet access available to staff and customers
- Softcat continuing with ongoing money-raising activities
Softcat took us from no WiFi at all to live, free customer WiFi, saving vital funds and facilitating a better guest experience, which in turn will support increased awareness and donations and help more people break the cycle of homelessness.
Sara Rees
Director of Partnerships and Fundraising, Social Bite