AVD solution helps MSI Reproductive Choices UK maintain and enhance IT services for its user-base
Project at a Glance
Softcat rapidly stabilised and accelerated MSI Reproductive Choices UK’s move to Azure Virtual Desktop (AVD) when its disaster recovery provider went into administration, helping MSI UK maintain access to essential IT services and enable remote working. Softcat delivered an immediate fix, implemented its AVD adoption accelerator, strengthened security and provided training plus ongoing service reviews to support long-term value and manageability.
clinics across England
calls handled by the national call centre in 2023
Challenge
MSI UK needed to support remote working and business continuity and had already decided on an AVD migration, but had to drastically accelerate implementation to maintain essential access for healthcare providers after its disaster recovery provider went into administration. With limited in-house resources available to deliver the required changes in time, MSI UK turned to Softcat to rapidly implement a replacement and keep services running.
Critical Success Factors:
1
Empowering remote working
Facilitate remote working for MSI UK users.
2
Fast, reliable service continuity
Accelerate implementation of AVD solution to maintain essential IT services.
Solution
Softcat worked closely with MSI UK to understand requirements and replicate (and improve) the existing setup quickly. Softcat implemented an immediate fix to maintain continuity, then deployed its AVD adoption accelerator service with specialists working alongside MSI UK to deliver the platform at speed. Softcat also secured Microsoft funding to finance the deal and provided security-focused input, training, and ongoing support and service reviews to help MSI UK operate and optimise the new environment.
- Close collaboration to clarify specific user and organisational requirements
- AVD adoption accelerator service solution implementation ahead of tight deadline
- Ongoing technical training, service reviews and support to achieve best value from solution
Results
Softcat’s rapid intervention helped MSI UK continue providing services without interruption and established a scalable, flexible platform that can respond to changing working practices and increased demand. With professional services support, the environment is simpler for MSI UK to manage, and Softcat’s Microsoft relationship enabled funding that reduced financial pressure on the charity while improving capabilities. Softcat also supported MSI UK with training and insight so the team could maximise value and fine-tune provision for cost effectiveness, including adopting a blended approach to balance cloud and on-premise services while maintaining disaster recovery capability.
- Hands-on training and knowledge sharing throughout solution implementation
- Fully funded through a Microsoft grant
- Scalable, flexible platform providing global access to high-quality services
Throughout the engagement, Softcat provided the highest levels of technical support. Its consultants went above and beyond to meet our deadline. They’re proactive, extremely approachable and the knowledge they bring to every engagement is a real value add.
Paul Cepek
Technical Solutions Manager, MSI UK