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Softcat's Cisco Support Service

Softcat’s Cisco Support Service (SCS) provides direct access to our Cisco-certified technical support for efficient issue resolution. This service also the industries first service to achieve PAS 2060 Carbon Neutrality status.
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As a Cisco Gold Partner, we offer comprehensive support for Cisco products, including 24/7 phone support from our UK-based operations centre, direct software downloads, and updates through Cisco login, and end-of-life support for legacy equipment.

Support Service Benefits

  • When something goes wrong with your Cisco equipment it can be hard to know where to start with troubleshooting or next steps, Softcat will be there to help navigate and escalate to Cisco where needed. 
  • We are here to provide support to the customer by making it easy to access any critical updates or any software downloads needed to manage your organisations Cisco estate.  
  • As we provide a single point of contact for the support on Cisco equipment, whether that be inline or end of life. This means your organisation don’t need to rush into making any financial decisions on equipment, as you have the peace of mind support is there when it’s needed most.

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