Palo Alto Support Service

Certified support that keeps your firewalls secure and responsive.

Softcat PPT Background Diagonal Plum Aubergine Gradient RGB

Access to certified Palo Alto engineers

Fast resolution with hardware break-fix and escalation

Expert guidance on configuration and best practices

Predictable costs with defined SLAs and reporting

How does this service work?

Softcat's Palo Alto Support Service provides 24x7x365 access to certified engineers for remote technical support, hardware break-fix, and vendor-aligned escalation. Customers benefit from expert troubleshooting, proactive updates, and faster resolution through our recognised Authorised Support Centre status.

What's included:

24x7x365 remote technical support from certified engineers
Hardware break-fix with optional onsite engineer dispatch
Priority escalation through our Authorised Support Centre (ASC) status
Access to vendor portals, software updates, hotfixes and firmware
Configuration advisory and implementation support aligned to best practice

Why Softcat?

Softcat is a long-standing and trusted partner of Palo Alto Networks. As a NextWave Diamond Innovator and Authorised Support Centre, we deliver expert-led support that is responsive, reliable, and aligned to vendor best practices to ensure consistent value and a great customer experience.

What other services complement this service?

Managed XDR for Microsoft Sentinel

Combines the threat protection, security intelligence and automation of the Sentinel security platform and Defender product portfolio with expert monitoring and management by Softcat's Security Operation Centre.

Find out more

Threat Exposure Management Service

Providing a holistic and proactive approach to managing cybersecurity risks, helping you validate existing controls, stay ahead of emerging threats and vulnerabilities.