Customer journey :: Softcat
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Connect the Classroom customer journey

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1

Eligible schools will be contacted

The DfE will contact schools either directly or via their responsible body (Local Authority, Trust, or Multi Academy Trust) and ask them to submit Network Asset Form to confirm eligibility.

2

Scoping call

Once DfE confirm eligibility, the school will then have a scoping call with a Softcat Networking specialist.

3

Softcat completes Cost Matrix Technical Summary.

4

If, during the Technical Evaluation, you encounter an issue that may require additional works, the school is able to submit your quotation for them to have their funding agreement modified

5

School to submit this back to the DfE

DfE to then accept

6

School to issue Softcat PO for surveys

7

Technical evaluation

Softcat partner to carry out technical evaluation, cabling, wired & wireless survey and solution design. Softcat then use survey reports to design solution.

8

Softcat invoice the school

Softcat invoice the school for surveys and design. School to then request part release of funding from DfE and pay invoice.

9

Softcat identify any additional costs following survey.

10

Softcat design and provide updated Cost Matrix Technical Summary to school with completed Technical Evaluation

11

School to inform DfE of these increases with updated Cost Matrix Technical Summary & Technical Evaluation. DfE to then accept.

12

Revised PO

School to issue revised PO to Softcat for entirety of new Cost Matrix Technical
Summary

13

Softcat processes order

Softcat to process order with chosen vendors and services

14

Softcat to complete preliminary work such as cabling upgrades in the next available window while stock arrives into distribution.

15

Installation booked

Once stock has landed Softcat book in installation with the school for the next available window

16

Sign off

School to sign off work upon completion

17

Softcat to invoice customer

This can be in stages if preliminary work such as cabling was required

18

Pay invoice

School to release funding from DfE and pay Softcat invoice.