Cisco CX | Why Softcat and Cisco are better together
Today, customer experience should be at the heart of everything an organisation does and integral to every engagement. We always put our customers as number one priority.
Customer experience is how customers feel and their perception of a brand as a result of every interaction they have with it – throughout the entire customer journey. It’s about being in tune with shifting expectations. And it’s about responding to changing needs.
At Softcat, we always put customers first and are dedicated to consistently delivering exceptional customer service. That’s why we have our own Cisco Customer Experience Practice – a class leading capability that enables us to deliver sustainable growth, profitability, and value through implementing full Cisco lifecycle services.
Softcat’s Cisco CX practice is highly regarded by Cisco. Our Cisco CX practice has been accredited by Third Party Auditors to the highest level, endorsing Softcat with the Advanced Customer Experience Specialisation.
Like Softcat, Cisco puts customers first. Our lifecycle services are laser-focused on delivering sustainable growth, profitability and value for our customers.
Softcat’s methodology follows industry best practice. Our customer success framework aligns closely with industry TSIA (Technology Services Industry Association) standards and with Cisco’s own methodology.
We hold a wealth of Cisco credentials across our Softcat Cisco business. Highly accredited Cisco engineers, expertise throughout the lifecycle from pre-sales to customer success, dedicated Cisco purchasing team and segment experts in Public and Commercial sectors.
In 2022, Softcat were recognised with four prestigious awards at Cisco's Partner Summit. There are more than 60,000 Cisco partners globally, which demonstrates the magnitude and rarity of achieving global recognition.
Softcat's strive for excellence has helped us achieve: 95% customer satisfaction score, 12,500 longstanding customers and a market leading NPS score.
Many organisations with Cisco may be unaware of how much of their estate is activated. They may not be maximising the full potential of their investment and they may not even realise what Cisco Licensing they’ve purchased. This is where Softcat comes in.
Our vision is to help customers make the most of their Cisco solutions and provide tailored support for our customers throughout the Cisco Lifecycle journey. Our trusted team takes the time to listen and understand our customers’ desired business outcomes. Then, by building a tailored solution with our in-house experts, we can help them achieve operational excellence.
From discovery, purchase, and onboarding, right through to adoption, advocacy and renewal, our team of Cisco certified experts are here to help: