We're famous for outstanding customer service and we’re passionate about employee satisfaction – both of which inspire our flexible, friendly approach to business. Through a comprehensive portfolio of IT services we help our customers address IT sourcing challenges, software licensing needs, innovate with new IT solutions and embrace the cloud through exciting managed services.
Our bright and hard-working team is brimming with enthusiasm and desire to do a great job. Exceptional feedback in our recent annual survey suggests our customers agree and our recognition as the Great Place to Work 'Best Large Workplace' 2016 is an achievement that demonstrates what a unique place Softcat is to work and a recognition of our ongoing commitment to the welfare of our employees.What we do
This unique and enviable role will be a key member of our Operations Centre working for one of the top 5 Best Workplaces in the UK (Great Places to Work Awards 2017).
Would this role suit me?
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. We provide extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you can convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be.
What can I expect?
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:
What do I need to apply?
What would put my application at an advantage?