Tier 2 Analyst - Shift

Technical | Marlow | Posted on Thu, March 30, 2017

Job Description

This unique and enviable role will be a key member of our Operations Centre working for the No.1 Best Workplace UK (Great Place to Work Awards – Best Work Place 2016).

Would this role suit me?
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. We provide extensive IT Solutions to both Private and Public sector clients from our Operations Centre.  We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you can convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be. 

What can I expect?
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:

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