Tier 2 Analyst

Technical | Marlow

Job Description

Job Title:

Tier 2 Analyst

Reports To:

Service Desk Manager


Marlow, Bucks


OTE dependent on experience

Job Role:

In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to cover the core working hours of the business which are from 7am until 7pm depending on demand from the business.


Skills & Experience

Nice to Have

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.

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