Voice
We facilitate effortless internal and external communication through smooth integrations, easy to use interfaces and resilient failovers. All to ensure your people have the best possible experience while future proofing your investment.
Collaboration portfolio
Collaboration hubs
As part of our collaboration journey we’ll work with you to understand how your existing communication tools can be enhanced with 3rd party integrations, microservices and workflow automation.
Contact Centre
In today’s world, being able to easily and authentically engage your customers has never been more important. We partner with cutting edge vendors to deliver a communication platform that are right for your customers, in their preferred digital channel (IM, SMS, email, phone or social).
Video
More organisations are now recognising how important video has become in improving customer and employee engagement. With partnerships across an extensive range of vendors, we can enhance your usage of video and audio conferencing, content sharing and real time digital whiteboarding to develop a seamless meeting experience from a single person device through to vast meeting spaces.
Smart Workplace
An unintuitive workplace can lead to decreased productivity, hampered work relations and lower overall wellbeing. By tackling these barriers, we create a safe, secure and adaptable environment, helping your people co-exist, and co-create, more effectively.
Why Softcat
Our value lies in taking the time to understand the unique ways of working your team has adopted. This allows us to engage the best partners we know will support your specific needs.
Holistic approach – we take the time to understand your people and how they work so we can pinpoint opportunities to streamline these processes through effective technology deployments.
Single point of contact – our teams across the business work as a singular entity to ensure we achieve your desired business outcomes, unifying your entire workspace experience.
Breadth of knowledge – having experienced the evolution of collaboration, we’re able to advise on future key trends, working with vendors at the cutting edge of the market to ensure you are too.
People first culture – having won countless customer services awards, and with exceptional Net Promoter Scores of 69, we live and breathe a world class customer experience.
“Seamless collaboration services empower you to amplify your company culture. It inspires teamwork, encourages creativity and drives critical thinking. These are the things that will ignite the next spark of innovation to benefit your business.”
Partners
Our partner ecosystems combines the industry’s biggest names and fastest growing startups to power your collaboration journey:
“The way your people work together is critical to the success of your business. We seek to understand the way they work to enable them to be more impactful as individuals and as a team. ”
