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Case Study

High performance Bare Metal platform supports growing customer base for Tevalis

Tevalis deliver powerful and innovative EPOS systems and management solutions to the hospitality sector. Founded in 2005, they have grown to become global hospitality technology leaders, with 114 team members based in the UK and 5 in New Zealand, supporting worldwide operations.

Chosen infrastructure hyperconverged to align with requirements

Hypervisor capabilities allowed 119 VMs on the platform

Solution implemented in six months

The Challenge

With an increasing client load, Tevalis were finding their existing private cloud infrastructure slow, outdated and not flexible enough to cope with the required demands. With downtime on the increase, a new solution was necessary to meet the needs of the growing organisation well into the future. Tevalis wanted a HA system that could scale up and out, with support for high levels of automation whilst providing good value for money.

The Solution

Working with industry partners, Softcat assessed the organisations’ requirements and the Cyxtera Enterprise Bare Metal platform was delivered along with Nutanix hyperconverged infrastructure. This solution offered flexibility, control and the high performance that was required to support a growing customer base, with enterprise-grade security. Designed for a range of workloads, Cyxtera Bare Metal seamlessly brought together automated provisioning for compute and network in an on-demand model, meaning Tevalis can add compute capacity quickly and efficiently, when they need it. Nutanix brought applications and workloads together, modernising the data centre and creating a straightforward and flexible platform, ready for future growth. Alongside the products themselves, Softcat brought a lot of highly skilled technical expertise. With a solution design team to design the individual parts, a solution architect to oversee the infrastructure, and a project management team to coordinate and run the implementation, this cohesive and holistic approach ensured the best solution for Tevalis.

The Benefits

The solution has allowed Tevalis to consolidate VMs onto the platform from three locations, giving a consistent service across the business. With 119 VMs on the platform, ranging from internal servers, client demos and webservers, the hypervisor capabilities through Nutanix hyperconverged infrastructure has allowed everything to be condensed. The solution has removed a layer of work for the IT team, with performance no longer a concern and maintenance taking place during business hours, due to robust HA.

Tevalis have seen improved performance of applications, using only 50% of their capacity, meaning they can double the number of customers on the platform. They report an improvement in client experience because of this increase in capacity by 96% and have decreased their client upload report and generation times by up to 97%. Growing with the business, this platform offers the potential to develop and take on new customers without concerns around capacity or performance.

Why Softcat?

Having worked with Softcat before, Tevalis were confident working together on a new solution. The high level of knowledge and skill that Softcat brought ensured this solution was fit for purpose and designed specifically for the needs of the organisation. With teams across Softcat working together to build the solution, Tevalis were assured of the highest quality, with the project managed from concept to installation. Softcat’s expert knowledge brought in Cyxtera and Nutanix to provide the best solution for their business objectives and the future journey of the company. Taking only six months to implement, good communication between the internal IT team, vendors and Softcat was crucial, with any questions and issues addressed smoothly.


  • High performance, flexible solution implemented
  • Client experience improved by 96% due to increase in capacity
  • Reduced workload for IT team, allowing focus to shift to innovation