Event Details
Join Softcat and Zoom on 11th November at Zoom's Experience Business Centre in London for an immersive event designed to showcase how AI-powered contact centres are transforming customer experience today.
Whether you're looking to improve service quality, increase efficiency, reduce operational pressures, or explore the role of AI in customer engagement, this event will provide practical insights and live demonstrations of what's possible.
See how leading organisations are:
- Delivering always-on customer service across multiple channels
- Using AI to automate repetitive interactions
- Empowering agents with real-time guidance and insights
- Turning customer interactions into valuable business intelligence
- Building scalable, future-ready service models
This is your opportunity to move beyond the theory and experience AI-powered customer engagement in a real-world environment!
When
Wednesday 11 November 2026
Where
Zoom Experience Centre, 71 High Holborn, WC1V 6EA
Speakers
Craig Griffiths
Workspace Senior Team Leader
Kelly Calver
Head of Workspace
Ben Neo
Head of Contact Center and CX Sales, Zoom
Frankie Vu
Experience Centre Evangelist, Zoom
Clare Martin
CX Strategic Improvement Lead, Oxfordshire County Council
Richard Merritt
Operations Manager, Oxfordshire County Council