Enterprise Service Management & AI, Reimagined | Softcat
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Event

Enterprise Service Management & AI, Reimagined

18 June 2026 at 08:30 BST

Join Softcat and ServiceNow for Enterprise Service Management & AI Reimagined — an exclusive event designed for organisations looking to modernise IT service management and drive greater efficiency across the business.

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Join Softcat and ServiceNow for Enterprise Service Management & AI Reimagined — an exclusive event designed for organisations looking to modernise IT service management and drive greater efficiency across the business. Hear from experts, gain practical insights, and connect with peers facing similar IT and service management challenges.

Join us on 18th June to discover:

  • Learn how ESM extends ITSM principles across HR, Facilities, Finance, and other business functions, helping them improve consistency, efficiency, and employee experience enterprise‑wide.
  • Gain clarity on how AI is already being used in service operations.
  • The panel Q&A with Softcat & ServiceNow experts will provide the opportunity to ask direct questions, hear how other organisations are approaching ESM and AI, and gain reassurance around best practice, governance, and next steps.
  • Network and explore use cases relevant to your environment and have informal conversations with specialists and peers.

Speakers

Adam Spearing

Vice President of AI, Servicenow