Event Details
Join us on 19th May to learn:
- Save money by rationalising and consolidating contact centre platforms
- Innovate safely with AI and automation to reduce cost‑to‑serve by handling repeat and low‑value enquiries
- Empower agents to focus where they add most value, reserving human interaction for complex and sensitive calls
- Improve citizen experience through smarter, faster and more accessible engagement
- Reduce pressure on contact centre teams by removing unnecessary demand and driving operational efficiency
Speakers
Paul Fleming
Softcat Advisory Lead
Craig Griffiths
Softcat Collaboration Senior Team Leader