Enhancing Citizen Experience through AI-powered Contact Centres
Missed it live? Watch our AI webinar on demand. See how to turn ideas into real-world impact with practical guidance from Softcat, Oakland and IBM.
Event Details
Join us on 3rd June to learn how to:
- Save money by rationalising and consolidating contact centre platforms
- Innovate safely with AI and automation to reduce cost‑to‑serve by handling repeat and low‑value enquiries
- empower contact centre agents where they add most value, reserving human interaction for complex and sensitive calls
- Improve citizen experience through smarter, faster and more accessible engagement
- Reduce pressure on contact centre teams by removing unnecessary demand and driving operational efficiency
- Live Q&A with Oxfordshire County Council
Speakers
Paul Fleming
Softcat Advisory Lead
Craig Griffiths
Softcat Collaboration Senior Team Leader