Copilot Journeys: What we're seeing and what works
Every organisation's Microsoft 365 Copilot journey looks different. Some are running pilots, some are expanding adoption across teams, and others are exploring how AI can support wider business processes and the next generation of Copilot capabilities.

Event Details
In this webinar, we'll explore the customer journeys we're seeing across the market, what successful organisations are doing differently, and the practical steps that help turn early experimentation into lasting business value.
Designed for business leaders, IT professionals and Copilot champions, this session will help you understand how organisations are approaching adoption, change management and scale. You'll leave with practical guidance, real-world insights and clear next steps to help maximise the value of your Copilot investment.
How can Softcat help?
- Find the right starting point with value discovery, readiness assessments and a practical roadmap.
- Build confidence in your data through security, permissions and information governance.
- Help your people adopt Copilot with role-based learning, champions and change support.
- Identify high-value use cases by prioritising the right AI and automation opportunities.
- Develop and govern agents with use-case discovery, agent builds and appropriate guardrails.
- Connect wider data and AI with specialist expertise and data platforms from Softcat and Oakland.
Speakers
Jamaal Khan
Microsoft Product & Services Executive - Workspace
Charlotte Bulger
Adoption Change Manager - Softcat