DEX intelligence service
Drive in-year savings, enhance employee experience, and boost frontline productivity
Government technology reimagined
Softcat implements and manages Digital Employee Experience (DEX) solutions by combining our services with Riverbed's Aternity platform.
Our services enable you to embrace data-driven approaches and shift from reactive to proactive and predictive digital experience management, with a focus on turning the data into real organisational change.
This delivers enhanced experiences and happier users, fewer tickets, better workspace performance and increased productivity for your staff.
How does it work?
By deploying a monitoring agent to every device in your organisation, we pull device performance data to create easily understandable and customisable dashboards. Our DEX analysts use this data to make actionable technology improvement and change recommendations to your organisation.
"By providing insight into our IT estate, Aternity will help us to reduce our asset costs and help with our sustainability agenda."
James Petersen, Applications Manager,
Richmond and Wandsworth Councils
- Fully managed service
Customers receive full onboarding with bespoke dashboards created by our DEX analysts, as well as access to a library of pre-existing dashboards. Our analysts will proactively interrogate your data and provide recommendations to enhance the digital experience of your staff in areas such as organisation benchmarking, end user productivity, device health, software usage and much more.
- Delivering cost savings:
We analyse the data on all your devices and focus on identifying cost-saving opportunity recommendations such as: reducing downtime, identifying device performance issues, re-harvesting software, lowering mean time to resolution, reducing service tickets, repairing rather than replacing devices, and limiting spend on assets to truly what is required.
- Device support:
The service covers all end-user devices important to your staff's day-to-day experience, including laptops, desktops, remote devices, mobile devices, and virtual machines.
Maximise impact for your authority
Service benefits
Softcat's DEX services reduces IT asset costs and drives operational efficiency through proactive support and a range of service benefits, including:
- Automated remediation
- Access to Softcat's experts
- Reduced risk of IT change
- Improved quality of service for staff
- Sustainability improvements
- Save employee time through improved digital experience
Unlocking cost-savings and productivity, in UK healthcare and local government
This blog delves into how Softcat’s DEX Service can provide outcomes that help customers achieve their key objectives by taking a data-driven approach to understanding where technology isn’t serving the organisation, or the needs of users.
