Each year, we ask our customers what technology solutions and services they plan to prioritise over the next 12 months to help them overcome the biggest challenges they are facing today.
The findings help us to understand how businesses across 27 industries and sectors (both public and private) are prioritising their technology investments to conquer the new normal and thrive. Once we've analysed these findings, we share them through the Softcat Business Tech Priorities Report.
This year's report is based on the views of more than 4,000 respondents in the UK and Ireland, offering a valuable insight into the IT landscape and how organisations are using technology to transform their operations, workforces and competitiveness.
The key themes of the Softcat Business Tech Priorities Report
70% said organisations are prioritising ‘People and Culture’ as their main environmental, social and governance (ESG) focus this year, followed by Sustainability (68%) and D&I (55%).
Cyber Security is the top technology focus in 2023, with 56% of respondents ranking this priority in their top three.
Commercial Risk, defined as market uncertainties and obstacles that might lead to losses, is also a concern for 40% of respondents.
48% of respondents are facing people-related challenges, with stiff competition for the best tech talent in the hiring market and challenges with retaining that talent.
Harnessing data (including strategy, governance, platforms and analytics) is the third most highly ranked tech priority, with 28% of respondents ranking it in their top three.
Over a third (39%) cited Devices and End User Computing as one of their top three priorities over the next 12 months.
"As we continue to navigate the ever-changing
landscape of technology, it is essential that we
remain vigilant and adaptable.
The past year has seen global unrest, but it has also
presented us with countless technological opportunities
for growth and innovation. By taking a measured and
strategic approach, we can effectively manage the risks
associated with emerging technology, while also seizing
the opportunities that it presents. It is critical that we
remain proactive in our efforts to safeguard against
cyber threats, integrate AI into our operations, and
build digital resilience.
Only by embracing change and remaining steadfast in our
commitment to progress can we hope to thrive in this new
age of digital transformation. I look forward to continuing to
work with our customers towards a brighter future!"
Richard Wyn Griffith
Chief Commercial Officer at Softcat