Managed security solution delivers enhanced capabilities and peace of mind to Waterford City and County Council
Project at a Glance
Waterford City and County Council partnered with Softcat to strengthen its cyber security, safeguard critical data, and ensure service continuity for over 127,000 residents and businesses. By implementing a fully managed Sophos MDR solution, the council gained robust 24/7 protection, improved risk management, and peace of mind for its IT team.
staff supported by enhanced security
procurement ceiling met with significant discount
Challenge
Waterford City and County Council faced growing cyber threats and struggled to manage its security operations with a small IT team. Their previous solution was costly and lacked resilience, making it difficult to provide comprehensive out-of-hours cover and protect vital assets.
Critical Success Factors:
1
Security enhancement
Improve security posture to counter a burgeoning cyber-threat landscape
2
IT resource efficiency
Reduce impact on in-house IT support services
3
24/7
24/7
Monitoring
Deliver resilient 24/7 monitoring and response capabilities
Solution
Softcat recommended and delivered Sophos MDR, providing centralised security management, 24/7 monitoring, and seamless integration. The managed solution augmented the council’s IT team, enabled rapid deployment, and ensured compliance with procurement frameworks, all while minimising the impact on in-house resources.
- Comprehensive discovery phase analysis and ongoing knowledge sharing
- Fully-managed Sophos MDR solution to improve security posture
- Significant discount to comply with procurement framework budgetary constraints
Results
With Softcat and Sophos MDR, Waterford City and County Council now enjoys enhanced security, improved risk management, and business continuity. The council benefits from ongoing expert support, technical knowledge transfer, and the ability to respond quickly to threats, ensuring critical services remain secure and effective for the community.
- Enhanced security posture and Improved risk management business continuity capabilities
- Peace of mind through extensive support services
- Improved risk management
Softcat are easy to work with, strive to understand our precise needs and provided ongoing support throughout the engagement. They get the point across and understand our business reality.
Mark O’Toole
WCCC Head of Information Services