Softcat’s MDL service delivers a flexible, sustainable and cost-effective device solution for The Citation Group
Project at a Glance
Softcat partnered with Citation Group to deliver a flexible, sustainable, and cost-effective device solution through its Managed Device Lifecycle (MDL) service. The project streamlined device management, improved sustainability, and reduced costs while ensuring employees had the right technology when they needed it.
Reduction in device lifecycle costs
Challenge
Citation Group needed a way to manage thousands of devices across multiple locations without compromising sustainability or cost efficiency. Their existing approach lacked flexibility and created logistical challenges for IT teams.
Critical Success Factors:
1
Simplify Onboarding & Leavers
Improve the onboarding and leavers process.
2
Ready-to-Go Equipment
Ensure new starters had the right equipment and peripherals from day one.
3
Smooth Returns, Less Service Desk Load
Minimi.se the impact on in-house service desk team and improve the device returns process
Solution
Softcat implemented its MDL service, providing end-to-end device lifecycle management. This included procurement, configuration, delivery, and recycling, all under a predictable cost model. The solution ensured employees received devices quickly while supporting environmental goals.
- Managed Device Lifecycle service covering new starters, swaps and leavers
- Extensive support services
- Reduction in impact on in-house IT Service Desk
Results
Citation Group achieved major cost savings, improved operational efficiency, and reduced environmental impact. The MDL service simplified device management and enhanced employee experience, aligning technology with business sustainability objectives.
- Improved Windows 11 device estate
- Reduction in user complaints and repair tickets
- Enhanced staff satisfaction
Softcat’s MDL service has transformed how we manage devices. It’s cost-effective, sustainable, and ensures our people have the right tech when they need it.
Lee Littler
Group IT Director, The Citation Group