Microsoft licensing solution reduces complexity and provides enhanced capabilities for Royal Den Hartogh Logistics
Project at a Glance
Royal Den Hartogh Logistics (RDHL) needed a simpler, more reliable Microsoft licensing solution after experiencing inconsistent service with a previous provider. Softcat stepped in to streamline the renewal process, improve support quality, and deliver a fit-for-purpose global licensing model.
years of established logistics experience enabled by more efficient IT services.
assets (containers, tankers, trucks) benefitting indirectly from improved IT operations.
Challenge
RDHL’s existing Microsoft licensing agreement was due for renewal, but they were dissatisfied with poor response times and inconsistent account management from their previous provider. Given the complexity of Microsoft licensing, they sought a partner who could simplify the process, deliver better value, and provide dependable ongoing support.
Critical Success Factors:
1
New licensing partner
Identify alternative Microsoft licensing partner due to end of current agreement.
2
Faster customer support
Improve customer service and response times.
3
Streamlined Microsoft licensing
Implement a simplified, global Microsoft licensing solution delivering improved value.
Solution
Softcat reviewed RDHL’s licensing needs and proposed a simplified, global Microsoft licensing model. Leveraging their strong preexisting relationship and expertise in software licensing, Softcat guided RDHL through renewal options, clarified complex requirements, and helped ensure the organisation selected the most appropriate and cost effective licensing structure.
- Expert advice and recommendations on how to licence appropriately
- Cost effective three-year agreement with 18% discount
- Opportunity to work with Softcat Customer Success Managers and access Microsoft-funded workshops to identify potential Copilot deployments
Results
RDHL gained a clearer, more streamlined licensing experience with improved service quality and support. With Softcat’s guidance, they secured a licensing model that offered better value, reduced internal burden, and enhanced their overall IT capabilities.
- Significant discount on Microsoft Licensing Enterprise Agreement
- Simplified and rationalised Microsoft licence estate
- Microsoft-funded Copilot workshops and knowledge sharing around AI capabilities
We value the knowledge, expertise and clear communication that Rosalind and the wider Softcat team bring to our business.
Richard Ridderhof
IT Manager - RDHL