Device estate refresh helps underpin cultural change at Blaby District Council
Project at a Glance
Softcat supported Blaby District Council in transforming its ageing device estate as part of a wider ICT modernisation programme, helping improve user experience, strengthen digital capability, and enable cultural change across the organisation—all while staying within strict local authority budget constraints.
residents across 129 km²
Challenge
Blaby District Council was modernising its IT services but faced an outdated, difficult to manage device estate with limited visibility into device performance or suitability. The council needed reliable, modern devices that integrated seamlessly with its new cloud infrastructure and supported improved user experience—while remaining financially viable under tight local authority budget limitations.
Critical Success Factors:
1
Modern ICT Foundation
New device estate required to support ICT transformation project.
2
Better User Experience
Desire to improve end-user experience and deliver enhanced functionality.
3
Budget‑Smart Solution
Cost-effective pricing needed to stay within restricted budget.
Solution
Softcat worked closely with the council to review its existing device estate and recommend suitable replacements that would support its ICT transformation goals. All devices were configured for seamless integration with the new cloud environment, offering improved performance, better lifecycle value, and a smoother end-user experience. This ensured the council received a cost effective, fit for purpose solution that aligned with both technical and organisational priorities.
- Extensive market research to identify cost-effectively sourced, high-quality devices
- Device pre-configuration and hash ID generation
- Extensive vendor support to assist with new ICT service launch
Results
The refreshed device estate improved reliability, usability, and overall staff satisfaction. Users gained access to modern devices that supported better service delivery, enabling the council to enhance digital capability and drive positive cultural change. The upgrade positioned the council for long-term operational improvement, aligning technology with future service demands.
- High-quality Samsung Galaxy Book 4 laptops to replace existing device estate
- Simplified asset management
- Increased user satisfaction
It makes a refreshing change to work with a provider that shares your vision and is prepared to roll up their sleeves and make it happen. We feel Softcat are just the type of people we’re keen to develop a long-term relationship with.
James Hickens
BDC ICT Operations Manager