Bidvest Noonan Scales Device Lifecycle Management with Softcat
Project at a Glance
Bidvest Noonan, a facilities management services group with more than 27,000 employees across the UK and Ireland, wanted to evolve its device provisioning model to support continued growth, cross-border operations and rapid mobilisation. Softcat partnered with Bidvest Noonan to design a bespoke managed device lifecycle service covering imaging, profile preparation, asset tagging, storage, delivery, collection and recycling, while coordinating delivery through Green Safe in the UK and Vyta in Ireland. The service improved consistency, reduced manual workload and supported faster, more scalable device deployment across acquisitions, office moves and new starter onboarding.
device deployment
Challenge
As Bidvest Noonan continued to grow across the UK and Ireland, the organisation sought to evolve its device provisioning approach so it could keep pace with increasing device volumes, a geographically distributed workforce and fast-moving contract mobilisation. There was an opportunity to create a more consistent, consolidated and easy-to-support IT estate, supported by a flexible and scalable model that could help maintain service quality across regions.
Critical Success Factors:
1
Global device lifecycle
A unified, scalable device lifecycle model, consistent across borders.
2
Faster device deployment
Faster, automated provisioning that reduced delays and enabled rapid mobilisation of new staff and contracts.
3
Flexible growth partnership
A flexible and collaborative partner able to adapt services, integrate systems and evolve with the organisation’s growth.
Solution
Softcat designed a bespoke managed device lifecycle service tailored to Bidvest Noonan’s operational needs across the UK and Ireland. The service brought together imaging, profile preparation, asset tagging, storage, end-user delivery, collection and recycling, with Softcat acting as the single point of accountability across Green Safe and Vyta. The model also supported automated home delivery for new starters, acquisition-related device refreshes and office moves.
- Bespoke MDL service combining imaging, storage, delivery, collections and sustainable recycling across the UK and Ireland.
- ECAT automation eliminating manual processing delays and integrating with ServiceNow for seamless fulfilment.
- Unified coordination across Green Safe and Vyta through Softcat acting as the single strategic partner.
Results
The partnership improved operational performance, employee experience and strategic capability for Bidvest Noonan. Device delivery became more consistent, IT workload reduced through automation and partner-managed operations, and cross-border device logistics became more scalable. The service also supported acquisitions, relocations and rapid mobilisation while helping Bidvest Noonan maintain high service standards in a fast-paced industry.
- Consistent three-day device deployment supporting rapid hiring and fast contract mobilisation.
- Significant reduction in IT workload and manual processing through automation and partner managed operations.
- Scalable and reliable device logistics enabling acquisitions, relocations and cross border consistency.
The abilities of Softcat across such a wide portfolio is fabulous. Despite Softcat being a huge organisation we have still got somebody to talk to, and it feels like a really personal service and relationship.
Keith Busfield
Operations Infrastructure Manager