We are proud to share that Softcat is now recognised and accredited as an Advanced Specialised Cisco Partner for Customer Experience!
The Cisco Advanced Customer Experience Specialisation is the highest Customer Experience Specialisation level that a partner can obtain. There are only 11 out of 1581 partners holding this specialisation in the UK, which puts Softcat into an elite group.
This specialisation supports our message that customer experience is integral to every consumer engagement and sits at the heart of everything we do. Softcat’s customer experience investment extends across the majority of our solutions portfolio, and this highly commended Cisco accreditation allows us to extend our breadth of service to customers who invest in Cisco software.
Our trusted Softcat Cisco Customer Success Managers focus on developing long-lasting, sustainable relationships with our customers. We ensure they realise the value of their Cisco investments by taking the time to understand their desired business outcomes, before building a tailored success plan with our in-house experts that minimises their Time to Value (TTV) and achieves their business outcomes. With our team of dedicated Customer Success Managers and Technical Success Managers, we continue to support customers through every aspect of the Customer Journey from Discovery, Purchase and Onboarding, right through to Adoption, Advocacy and Renewal.
James Baker, Alliances Director at Softcat said “We are incredibly delighted of this achievement and the team that has worked on becoming a Customer Experience Advanced Partner. This is a great milestone in software adoption for Softcat and this status further validates our credibility to support our customers with their digital transformation projects. We are thrilled to work with more customers in to support the lifecycle of their Cisco technology investments.”
