How organisations are redefining value in 2025
In FY25, we received 6,089 responses from customers at 3,992 customer organisations spanning both private and public sectors.
Every year, we engage with our customers to uncover the technology solutions and services they plan to prioritise over the coming year to tackle their most pressing challenges. This year’s report looks at the latest technology and business trends shaping our customers’ priorities. It explores how organisations are using technology to drive value, overcome challenges and stay one step ahead.

Inside the report
Key topics for business tech
The five key areas shaping business tech: optimised workspaces, strong connectivity, hybrid platforms, cyber security & data management, and automation with AI.
Sector specific insights
Across 30 sectors, private corporations focus on innovation for productivity and security, while public sectors prioritise tech for better services and efficiency within limits.
Hear from Softcat's experts
This report shows Softcat’s commitment to understanding customer needs and aligning tech investments with strategic goals to boost operations and growth.
Read the report to discover why...
of organisations say data security is their top priority
of organisations want to maximise the impact of their existing tech
of organisations either have or are developing an IT sustainability strategy
of CIOs say cost control is their top concern

Everyone at Softcat is committed to helping our customers navigate change with confidence, so I’m delighted to share this year’s Business Tech Report. It’s an essential overview of the trends and technologies shaping digital transformation today, and I hope it can help you plot a smooth course into the future.
