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Virgin Money Group provides financial products and services to four million customers in the UK. With around 3500 employees, Virgin Money Group have operated for over five and a half years.
Virgin Money Group wanted to understand the details of their Microsoft environment in order to develop a plan to move into the cloud. With so many users and applications, they needed to see their licensing options, in a complicated IT landscape, so that they could put together a strategy for the most appropriate migration.
The cultural fit and partnership focus were important aspects of the contract award process, and Virgin Money Group determined that Softcat was thoroughly aligned with these considerations.
Softcat established Virgin Money Group’s effective licensing position before guiding them through the range of Microsoft products available to them and helping them select the most appropriate licensing agreement, based on their situation and business objectives. The team also helped Virgin Money Group to negotiate the best value agreement.
Virgin Money Group exists to provide individually tailored services to meet each of their customer’s needs. The solution offered clear advice, aligned with their business strategy and objectives, resulting in a licensing decision that provided the best value for money. It now enables them to be flexible, operating from a commercially strong standing to provide the excellent service their customers expect, at an affordable price.
Virgin Money Group now benefit from the very strong relationship they have built with Softcat – one that has grown quickly over 18 months due to the attention and exceptional customer service that Softcat offered on the project.
Softcat helped Virgin Money Group to assess their current position and define their strategy to migrate to Office 365 via Windows 10. Their knowledge and expertise combined with detailed attention ensured that the solution was implemented quickly. Softcat worked to establish a comprehensive understanding with Virgin Money Group, providing a bespoke solution and establishing a relationship built on exceptional customer service. James Reynolds, IT Manager at Virgin Money Group, commented, ‘Softcat’s attention to detail and regular communication is crucial in assisting Virgin Money to complete this process correctly. Their customer service was excellent and that formed the foundation of an excellent relationship’.