Customer Satisfaction Survey

We care massively about what our customers think of us. That’s why for the last five years we’ve polled our customers in an annual survey to hear how we’re performing and to learn how we can do better.

Here are the highlights from the 1200 respondents:

  • 99% of those surveyed said that overall they’re either satisfied or very satisfied with Softcat as a company to do business with
  • This is the 3rd year in a row that we have achieved 99% satisfaction
  • 88% of our customers see us as their ‘go to’ software licensing experts
  • 72% use us regularly for hardware supply
  • 50% work with us on Security based solutions
  • Over 1/3rd seek our assistance for complex storage and networking solutions

We’re very proud of these results and feel it demonstrates our company service ethos and pursuit of customer excellence.

The survey also examines the challenges our customers face and their priorities for the year ahead. See the results and find out more.