Industry 4.0 is rewriting the rulebook for how businesses use technology.
With a new industrial age comes new ways of working, higher stakes and fresh challenges to overcome.
Each year, Softcat surveys its customers in the UK and Ireland to understand their technology priorities for the year ahead and offer guidance on how to maximise these investments.
The 2019 report is based on a sample of over 1,600 organisations across 18 industries, all of whom were all asked to rank different business technologies in order of importance... and the results are in:
Cyber security continues to be the biggest technology priority for UK businesses for the third year running
End User Computing & Mobility is ranked as the second biggest area of investment as people-centric computing becomes vital to business productivity and job satisfaction
The Datacentre and Hybrid Cloud Infrastructure has become integral to IT strategies, coming in third place overall
Surprisingly, businesses ranked emerging technologies (Big Data, IoT and AI) as their second lowest technology priority despite the hype surrounding this area
Three sectors - construction, public education and public healthcare - ranked EUC as their top tech priority in 2019
83% of industries surveyed ranked cyber security as their biggest technology priority
Real Estate, Private Health & Social Work, and Energy & Utilities sectors placed the greatest value on Big Data, IoT and AI investments
“Cyber security continues to be the number one priority for the majority of
organisations. This year, we have seen the first enforcement actions as part of the GDPR
regulations, proving the ICO isn’t afraid to punish those falling short of the mark.
“Investing in security by design not only reduces risk but enables organisations to more rapidly take advantage of new technologies and platforms to support digital transformation and hybrid infrastructure.”
“The use of cloud allows organisations to extend from the datacentre to adopt new
business models, extract valuable insights from data, develop new workloads at scale and
speed, and gain competitive advantage.
“The need for convenience and speed will shape the future of cloud as it adapts to the sheer amount of global data held and becomes so ubiquitous it’ll simply be known as 'computing'. A hybrid cloud model will also be the norm, helping organisations keep agile in the fast-paced digital race and avoid vendor lock-in.”
“Some may be surprised to see a low level of interest in emerging technologies (Big
Data, IoT and AI) but for many organisations these aren’t 'business as usual'
technologies yet. Instead, organisations continue to prioritise 'utility' services which
are essential to their operations today
“Emerging technology can seem daunting, but in reality, recent developments mean that they are easier to adopt than ever before and already underpin many business projects. As such, we expect investment in emerging technologies to grow over the next couple of years as industry catches up.”
"The digital workspace is the experience created by securely connecting people,
applications, data and devices. It is the link between the digital and physical working
environment and it is the key to greater workforce mobility, flexibility, and creative
"The intensifying war for talent and ongoing disruption from every angle means that organisations across all geographies and sectors are focusing on improving employee engagement and protecting and amplifying the culture that differentiates them. An effective and enjoyable digital workspace will unlock a multitude of opportunities for organisations to delight and retain their people.”
To truly deliver digital transformation, every organisation needs the right mix of on-premises datacentre and cloud computing infrastructure (public and private).
Having fast and flexible physical or virtual networks, able to meet today’s challenges and scale to meet future demands.
Leveraging the ever-changing capabilities of on-premise and public cloud platforms to increase the efficiency and availability of the datacentre.
A successful digital workspace, giving employees secure access to applications and data on the move, drives productivity and collaboration within an increasingly mobile workforce.
Bringing the full digital workspace to life, including mobile solutions to keep employees productive and secure on the go.
Improving the way teams communicate and collaborate in the office and remotely.
Managing the performance of a print estate to increase the flow of documents and monitor it in real-time.
Cyber security is, put simply, about understanding and mitigating risk in an ever-changing landscape. Fast, secure networks allow staff to work efficiently and securely, allowing your organisation to keep customers happy and avoid costly security breaches.
Protecting data, networks and systems from both internal and external threats.
Clarifying areas of risk in how an organisation stores, secures, manages and accesses personal data to improve your compliance position.
As IoT, AI and Machine Learning become the new reality, IT teams are managing more data across more platforms, systems and applications with fewer resources. Businesses need to build intelligence into infrastructure from the outset to achieve those all-important efficiency gains.
Integrating the tech trinity - Big Data, IoT and AI - within key processes and daily tasks, moving towards a ‘smart’ and more efficient business.
Moving the full or partial responsibility of an IT estate to expert third-party operators, freeing up more time and resources to deliver key IT projects and business objectives.
Making efficient and cost-effective procurement decisions to create an optimised and successful technology portfolio.
Other investments in an IT portfolio beyond those listed