What we do
Softcat’s print management solutions give a greater level of visibility and control of your organisation’s print estate. Our services supply the print hardware and wrap the most effective software around it for a bespoke and complete solution. Softcat’s proactive support includes monitoring and regular health checks to ensure everything is running effectively and that we're always maximising the efficiency of your service, both in terms of cost and time.
At Softcat we have a simple three-step print management process to ensure the most effective solution is created.
We will assign your organisation with a dedicated customer success manager who arranges the day-to-day running of your contract. The customer success manager will work with you and your organisation to focus on optimising your print software to ensure you achieve maximum savings and efficiencies.
A live Business Intelligence (BI) portal is available so that you can see the performance of your print estate in real-time. Your print management solution will be available through our eCat portal, simply log-in and you can access your dashboard, where streams of information are pulled through to give you an overview of your devices and their performance.
At Softcat we want to understand your organisation’s users and processes first and we design a unique print solution to fit. We understand that organisations operate in different ways and the solution needs to reflect these differences whilst retaining a high-quality user experience. We align the most effective products for the needs of your organisation and focus on how they can best serve you.
We offer bespoke solutions and flexible Service Level Agreements (SLAs) from our 24/7 UK-based operations centre. Our knowledgeable advisers provide an efficient and focused service from break-fix services through to a complete proactive management solution, we are on-hand to optimise your organisation’s print estate and processes.
Our dedicated team of experts work to understand your organisation’s business processes and flow of documents before moulding a bespoke print management service. We focus on the detail of your daily tasks and processes to deliver the best service, whilst considering digital transformation, to find a balanced print solution in a cost-effective way.
Over 120 field engineers
99% customer satisfaction
Over 80 operations engineers
Live BI Fleet portal
Swift P1 response time
Contract management one stop shop
Bespoke flexible solutions
Dedicated Customer Success Manager
Industry-leading resolution time